Form Fields not allowing data entry

  • Resolved calebnoventum

    (@calebnoventum)


    6 years, 8 months ago

    I was using the old version of Woocommerce-Braintree Plugin, but once I updated and downloaded the new version it has not allowed me to enter data into the Credit Card fields (Braintree hosted). I have tried both the sandbox and production environments and neither work. I’ve also tried disabling quite a few plugins, but it doesn’t seem to work.

    I’m currently using a development site to troubleshoot while the live site is a ticking time bomb of when the site will break due to not update.

    I’ve contacted both PayPal and Braintree and they said it wasn’t on their end.

    I would like to have this solved ASAP since I’ve been having to contact everyone.

    Thanks in advance.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Shane Eckert

    (@shaneeckert)

    Automattic Happiness Engineer

    6 years, 8 months ago

    Howdy,

    What version of WordPress and WooCommerce are you currently running?

    Can you send over a link to your site?

    Thank you,
    Shane

    saulmartin

    (@saulmartin)

    6 years, 8 months ago

    I’m also having this issue. Any update on this?

    Wordpress Version 4.8.1
    Woocommerce Version 3.1.1

    It seems to error out at some point, as some scripts I’ve got loading in further down the template don’t appear…

    saulmartin

    (@saulmartin)

    6 years, 8 months ago

    Sorry guys. I incorrectly assumed this was a global bug. On further inspection I realised my checkout page template was missing the get_footer(); call.

    Plugin Contributor D Smith a11n

    (@dsmithweb)

    Automattic Happiness Engineer

    6 years, 8 months ago

    Hi Saul!

    Glad to hear you were able to resolve your issue.

    Caleb (and anyone else having this issue), what you’re describing is almost always the result of a scripting conflict. If you switch temporarily to the Twenty Seventeen theme and disable all plugins except WooCommerce core and Braintree, are you then able to enter data into the fields at check-out as you should?

    If so, you can then reenable your theme and refresh checkout to see if that’s where the conflict lies… and if it still works with your theme enabled, then you can begin reenabling your plugins, refreshing as you go, until you find the culprit!

    Thread Starter calebnoventum

    (@calebnoventum)

    6 years, 8 months ago

    We figured it out. There was some old data that the previous developer had installed incorrectly, breaking javascript for several of the functions on the site.

    We had to disable the plugins and then manually go into the database and remove the crappy data.

    Thank you though.

Viewing 5 replies - 1 through 5 (of 5 total)
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