• Resolved salmanjaveed

    (@salmanjaveed)


    When selecting a payment method the form gets hidden and the “Donate Now” button raises field required errors.

    Attached is the screenshot of the donation form with no fields (of user details like name and email etc) and the errors shown on clicking the donate now button.

    Any help is appreciated.

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support Rick Alday

    (@mrdaro)

    Hi @salmanjaveed,

    Those fields cann only be hidden if you use custom CSS to hide them. Can you share the link to your donation form so we can check what, if any, CSS code is hiding them?

    Thanks!

    Plugin Support Rick Alday

    (@mrdaro)

    Hi @salmanjaveed,

    It’s been a while and I haven’t received a response to my last message.

    Did you still need help here?

    I’m happy to help and look into this further for you.

    Thread Starter salmanjaveed

    (@salmanjaveed)

    Hi @mrdaro,

    Thanks for your response. Yes, I have for now disabled the payment. Sorry, I missed the previous message.

    I had temporarily removed paypal payments from the page. Now, I have activated it again to show you, please check it out soon, I have to disable it again, if it doesn’t work 🙂

    The url is https://sheikhkafumbafoundation.org/donations

    Regards,
    Salman.

    Plugin Support Rick Alday

    (@mrdaro)

    Hi Salman,

    Thanks for the link. The problem on your form is that when you switch to Paypal, the “Personal info” section that contains the name, last name, and email fields disappears for some reason.
    Without those fields, the donor cannot complete the donation.

    I cannot replicate this behavior on my test site so I’m assuming you are running into a conflict with another script from another plugin or the theme.

    The next step would be to try our Health Check tutorial. This can allow you to test your site with different plugins without hurting the front-end of your site at all. https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

    Let me know if you find a conflict with another plugin or the theme.

    Plugin Support Matheus Martins

    (@matheusfd)

    Hi, @salmanjaveed.

    Do you still need assistance here? I’ll close this ticket for now but if you still need assistance with it, please reopen it and we’ll happily assist you.

    If you have other issues, you can open a new ticket and we’ll help you there too.

    Thanks for using GiveWP! Have a great day.

    Thread Starter salmanjaveed

    (@salmanjaveed)

    Hi @mrdaro

    I tried the health checkup – but couldn’t actually ‘catch’ a plugin. I think it is a problem with the Paypal Module in GiveWP.

    I have removed the Paypal Option again for now.

    Plugin Support Rick Alday

    (@mrdaro)

    @salmanjaveed try with a different theme.
    Here’s what I would do, I would use a default theme such as Twenty Twenty and only GiveWP active.
    No one else has reported this issue so I highly doubt it’s the GiveWP Paypal module.

    Thread Starter salmanjaveed

    (@salmanjaveed)

    @mrdaro

    I did that and still the same problem persists. This is not a payment module problem. Making Paypal the default payment does show the personal info fields and then changing it to a different payment (radio button) hides the personal info form.

    Tried this with “Test Payment” gateway too and the problem is still there. You can check the link now – I have made Paypal the default payment, changing it to credit card hides the personal info form.

    Plugin Support Rick Alday

    (@mrdaro)

    Hi @salmanjaveed,

    Do you have a test site where we can check the form using a default theme?
    This form is still using your theme: https://sheikhkafumbafoundation.org/donations/

    I can’t replicate the error on my test site here:
    https://test.rickalday.com/donations/donate-today/

    I’m using the same form configuration.

    Thread Starter salmanjaveed

    (@salmanjaveed)

    Hi @mrdaro

    I have a temporary login link for the test site, can’t figure out how to send it to you.

    Plugin Support Rick Alday

    (@mrdaro)

    Hi @salmanjaveed,

    Can you reach out to us via our contact form? Use the option that says “I am responding to a request to contact you.” Provide the link to this thread as context, your system info, etc. and we’ll see what we can do from there.

    https://givewp.com/contact-us/

    Thanks!

    Plugin Support Rick Alday

    (@mrdaro)

    I’m closing this ticket now but for future reference, this turned out to be an incompatibility issue with the Bearsthemes Addons plugin.

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘Form Fields are hidden when selecting payment options, resulting in error’ is closed to new replies.