Plugin Contributor
Tracy Levesque
(@liljimmi)
🏳️🌈 YIKES, Inc. Co-Owner
Hi @vadims00
Did you try clearing the API cache?
https://yikesplugins.com/support/knowledge-base/api-cache-settings/
If that didn’t work, please check out this article on Mailchimp blocking your site.
https://yikesplugins.com/support/knowledge-base/are-you-being-blocked-by-mailchimp/
Let us know how it goes.
Thank you.
-Tracy
Plugin Contributor
Tracy Levesque
(@liljimmi)
🏳️🌈 YIKES, Inc. Co-Owner
Hello @vadims00,
Just checking in.
Please let us know if you still need help with this issue.
Thank you!
-Tracy
Thread Starter
VaDims
(@vadims00)
Hello
I have cleared the api cache multiple times and no, I’m not being blocked by Mailchimp.
Still I can’t connect to another account when changing api keys.
Plugin Contributor
Tracy Levesque
(@liljimmi)
🏳️🌈 YIKES, Inc. Co-Owner
Hi @vadims00,
How did you confirm your IP address isn’t being blocked?
Do you have another website you can install the plugin and try to connect with the same API key? This would be a great troubleshooting step to see if it’s something with the Mailchimp account or the hosting environment.
Thank you.
-Tracy
Plugin Contributor
Tracy Levesque
(@liljimmi)
🏳️🌈 YIKES, Inc. Co-Owner
Hello @vadims00,
We haven’t heard back from you in a while so I am going to close out this ticket.
If you need more help, please reopen it and we will be happy to help you.
Thank you!
-Tracy
Thread Starter
VaDims
(@vadims00)
Hey
I’m reopening this since no solution was found
The form was working fine with the api for a temp mailchimp account but after changing the api to the permanent one it breaks the form. The screenshots below are taken after changing the api:
https://pasteboard.co/Job2LJk.png
https://pasteboard.co/Job1eXy.png
https://pasteboard.co/Job0LmS.png
I can tell that my ip is not being blocked by mailchimp since it was working fine with the first api. The problem occurs only after changing the api.
Plugin Contributor
Freddie
(@fmixell)
Hey @vadims00,
Did you see this message:
Warning: changing your api key may break your forms
Looks like you only have one form, have you tried to delete it and then create a new form to replace it?
– Freddie
Thread Starter
VaDims
(@vadims00)
Hey Freddie
Thank you for your reply!
Of course I have seen the warning message. And of course I may create the form again, but I’m looking for a workaround without having to do it again. Is there any?
-
This reply was modified 4 years, 2 months ago by
VaDims.
Plugin Contributor
Tracy Levesque
(@liljimmi)
🏳️🌈 YIKES, Inc. Co-Owner
Hi @vadims00
If you saw the warning message and went ahead with it anyway, I’m really sorry, but there is nothing we can do.
You could restore a backup on a staging site and export the form then import it again on the live site.
-Tracy
