Support » Plugin: Forminator - Contact Form, Payment Form & Custom Form Builder » ‘Form Entry Saved’ message and slow URL redirect

  • Resolved rainirowell

    (@rainirowell)


    Hi there,

    I have a contact form using Forminator which displays an inline message at the top of the form after submitting the form. The inline message says ‘Form Entry Saved’ even though I’ve set it to redirect to a URL. I’ve tried change the method from AJAX to page reload and it makes no difference. It still loads this message.

    Can I stop this message from showing up and is there a way to speed up the URL redirect? It takes so long that I am worried people will click away before they view the next page.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Adam – WPMU DEV Support

    (@wpmudev-support8)

    Hi @rainirowell

    I hope you’re well today!

    Could you please try disabling submission indicator in form’s “Behaviour” settings? Set it for testing to “none”, clear caches on site/server, and see if that helps for both the inline message and redirect speed.

    The redirect should actually be pretty instant unless there’s a slow response to the form’s post request or the target URL is loading slow.

    That being said, I tested your form (please ignore the message that I sent, you’ll recognize it easily) and the redirect did take quite long indeed. Then I’ve tried simply visiting that target page in a separate incognito browser tab and it is actually loading quite slow.

    The TTFB (time to first byte – so first server response) was nearly 4 seconds for it.

    This confirms that it’s not really a matter of redirect itself but rather how fast the target page is loading. I’d say that it might be worth to look into possible optimization options on site such as e.g. caching to start with (if there’s none yet)

    Best regards,
    Adam

    Thread Starter rainirowell

    (@rainirowell)

    Hi Adam,

    Thanks for the quick response and suggestions! I’ve changed the settings as you suggested but sadly the ‘form entry saved’ message is still showing. I tried purging the cache and checking in an incognito tab without luck.

    However, I’ve optimised the success page a bit and it’s loading a bit faster now.

    I’ve also turned off the autofill option but I’m still able to autofill with my google info – is it supposed to do this? (It also changes the background of the filled fields to a light blue which doesn’t seem to have an option in the colour customiser so it looks quite out of place – would I need CSS to resolve?)

    Thanks!

    Raini

    Plugin Support Pawel – WPMU DEV Support

    (@wpmudev-support9)

    Hello @rainirowell

    I hope you are doing well!

    Thanks for the quick response and suggestions! I’ve changed the settings as you suggested but sadly the ‘form entry saved’ message is still showing. I tried purging the cache and checking in an incognito tab without luck.

    I’ve submitted a test message in your firm and was redirected successfully to the woohoo page. It indeed showing up

    form entry saved

    message, and redirect the user right after the form is submitted.

    I’ve tested your site with GTMetrix and it has a slow response, it took 9 seconds to load the contact page. So the redirect is not happening automatically because the target URL is loading slow, as Adam mentioned.

    Please have a look at your site’s speed, and optimize your site. You can try Hummingbird plugins for asset optimization and Smush plugin to optimize images.

    I’ve also turned off the autofill option but I’m still able to autofill with my google info – is it supposed to do this?

    This happening because the Autofill option is enabled in your browser. It is a feature implemented in your browser. You can deactivate by following the instructions:
    https://support.google.com/chrome/answer/142893?co=GENIE.Platform%3DDesktop&hl=en

    It also changes the background of the filled fields to a light blue which doesn’t seem to have an option in the colour customiser so it looks quite out of place – would I need CSS to resolve?)

    I can’t replicate it on your site, although I assume you see an outline from your end. Please try adding this CSS code from Appearance > Customize > Additinal CSS

    forminator-custom-form .forminator-row {
    border: none;
    box-shadow: none;
    outline: none;
    }
    

    Have a good day!

    Cheers,
    Nastia

    Plugin Support Pawel – WPMU DEV Support

    (@wpmudev-support9)

    Hello @rainirowell

    I hope you are doing well!

    We haven’t heard back from you for a while now so we’ve marked this ticket as resolved. If you do have any followup questions or require further assistance feel free to reopen it and let us know here.

    Kind regards,
    Nastia

Viewing 4 replies - 1 through 4 (of 4 total)
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