Form entries not appearing in main Entries page

  • Resolved feisar

    (@feisar)


    5 months ago

    On multiple websites with the latest Fluent Forms installed (6.1.17), the main Entries page at /wp-admin/admin.php?page=fluent_forms_all_entries has stopped showing any form entries at all. It just shows the table and “No Data” even though the Entries admin menu item has a number showing how many entries there should be.

    If I access a specific forms entries by clicking the numbers in the Entries column on the Forms page, for example: /wp-admin/admin.php?page=fluent_forms&route=entries&form_id=1 it does show the entries for that specific form. It’s only the fluent_forms_all_entries page that doesn’t work and also doesn’t show anything even if a specific form is selected on that page.

    There are no errors in the browser console, nor anything in the servers PHP error.log file.

    Any ideas?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Rahul Das

    (@testerrahul)

    5 months ago

    Hello there,

    Thanks for reaching out to us and reporting this in detail.

    Since the entries are loading correctly when accessed via a specific form but not on the ‘All Entries’ page, this behavior is often related to a plugin conflict rather than a data issue. Sometimes security, optimization, or admin-related plugins can interfere with AJAX requests or data loading in the admin area without throwing visible errors.

    Please disable other plugins one by one and check which one is restricting the entires from getting loaded. This step-by-step process will help identify if any specific plugin is preventing the entries from loading properly.

    Please let us know what you find, and we’ll be happy to assist further based on the results.

    Thank you

    Thread Starter feisar

    (@feisar)

    5 months ago

    Thanks for the reply. I tried disabling all plugins but it made no difference unfortunately.

    I did some further testing myself, and could see the XHR requests in the browser console being sent and the response coming back. I then noticed that the date_range parameter had some bogus dates set despite none being selected in the Filter menu. I then tried clicking the preset options (All, Today, Yesterday etc.) in the Filter menu and the Entries re-appeared.

    I’m not sure what happened but all is working again now. Perhaps it got confused about the dates and was trying to show Entries from a non-existent period?

    Anyway, across the multiple sites clicking into the Filter menu and choosing any of the preset options has got the Entries to appear again and I can’t reproduce the problem again now.

    Thank you.

    Plugin Support Rahul Das

    (@testerrahul)

    5 months ago

    Hello there,

    Thank you very much for taking the time to investigate this further and for sharing your findings.

    Based on your testing, it does sound like the Entries page was holding an invalid or stale date range filter value, which prevented the results from being displayed even though the entries existed. Selecting one of the preset filter options resets the date range and allows the entries to load normally again, which explains why everything started working afterward.

    However, it should show the entries by default when no date filters have been set. If the issue appears again or you notice any consistent steps to reproduce it, please feel free to let us know so that we can proceed further.

    Thanks again for your cooperation and for using FluentForms.

    Best regards

    networkhosting

    (@networkhosting)

    4 months, 1 week ago

    I tested this on several websites I manage and same fault, different stacks and no 404’s or similar in load and nothing in javaconsole just no entries in the lists.

    I can go direct to the entry via transactions etc but not via the entries page. That shows the correct ones in the bar graph but no data under the bar graph.

    networkhosting

    (@networkhosting)

    4 months, 1 week ago

    If it helps – Tools -> Activity log all of the forms appear.

    But in Entries the bar graph populates fine but the entries list says nothing.

    Plugin Support Rahul Das

    (@testerrahul)

    4 months, 1 week ago

    Hello there,

    Please choose a date and check if the entries are there. Selecting a date should fix the issue. Please let me know the update after checking.

    Thank you

Viewing 6 replies - 1 through 6 (of 6 total)

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