Title: Form doesn’t work. reCaptcha error Last modified: January 4, 2019 --- # Form doesn’t work. reCaptcha error * Resolved [Marko Radulovic](https://wordpress.org/support/users/upss1988/) * (@upss1988) * [7 years, 4 months ago](https://wordpress.org/support/topic/form-doesnt-work-recaptcha-error/) * Hello there, * I’ve bought your plugin, and everything worked well until now. * – On one popup form, I can’t click on Subscribe button because it is disabled. See the screenshot: [https://prnt.sc/m31jb9](https://prnt.sc/m31jb9) – The trouble with form and reCaptcha shows error every time when you want to subscribe. Please see the screenshots: [https://prnt.sc/m31kbt](https://prnt.sc/m31kbt) and [https://prnt.sc/m31klw](https://prnt.sc/m31klw) * I have tried to change the version of reCaptcha, but the same thing. * Thanks on your fast respond * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fform-doesnt-work-recaptcha-error%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/) * (@constantcontact) * [7 years, 4 months ago](https://wordpress.org/support/topic/form-doesnt-work-recaptcha-error/#post-11052637) * Hi [@upss1988](https://wordpress.org/support/users/upss1988/) * Can you try having the popup appear on a different page that doesn’t also have the form in the sidebar, or temporarily remove the sidebar item? We have a hunch that it’s because there are two loaded on the page, but would love some confirmation. * This detail may be causing all the issues listed above. * [Mel](https://wordpress.org/support/users/missikk2/) * (@missikk2) * [7 years, 4 months ago](https://wordpress.org/support/topic/form-doesnt-work-recaptcha-error/#post-11092589) * Hi, I’m having a similar issue on my site. I have reCAPTCHA enabled, but every time someone tries to submit my form, they get the “Failed reCAPTCHA check” error. * I have followed this tutorial: [https://knowledgebase.constantcontact.com/articles/KnowledgeBase/17880?lang=en_US](https://knowledgebase.constantcontact.com/articles/KnowledgeBase/17880?lang=en_US) * The form in question is placed inside a popup. Is there any way to make the captcha work when the form is inside the popup? - This reply was modified 7 years, 4 months ago by [Mel](https://wordpress.org/support/users/missikk2/). * Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/) * (@constantcontact) * [7 years, 4 months ago](https://wordpress.org/support/topic/form-doesnt-work-recaptcha-error/#post-11093946) * [@missikk2](https://wordpress.org/support/users/missikk2/) do you have a URL we could see and test the form at? * [Mel](https://wordpress.org/support/users/missikk2/) * (@missikk2) * [7 years, 4 months ago](https://wordpress.org/support/topic/form-doesnt-work-recaptcha-error/#post-11101849) * [@constantcontact](https://wordpress.org/support/users/constantcontact/) I talked with some of your customer support people and we figured out that the captcha wasn’t working because the form was inside a popup. The form itself was created with your plugin, but the popup was created using a different plugin. * For the moment, we have turned off captcha since the site is live and it was hindering people from being able to use our form. Is there a way to turn on and off captcha for separate forms instead of having captcha be a universal setting? It would be nice to be able to do that if we can’t get captcha to work in our form that is in a popup. * In any case, the form is on this site: [http://projectbestlife.org/](http://projectbestlife.org/) * Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/) * (@constantcontact) * [7 years, 4 months ago](https://wordpress.org/support/topic/form-doesnt-work-recaptcha-error/#post-11102043) * Gotcha. Makes sense overall. * I know we have an open issue to disable the reCAPTCHA per-form, but this hasn’t been worked on for release quite yet. * We may need to do some poking at things to see if there is a way to prevent modal popup forms from clashing with any other forms found on the page, like in a sidebar or footer. Am kind of waiting for feedback from [@upss1988](https://wordpress.org/support/users/upss1988/) to see and confirm details around that. * [Mel](https://wordpress.org/support/users/missikk2/) * (@missikk2) * [7 years, 4 months ago](https://wordpress.org/support/topic/form-doesnt-work-recaptcha-error/#post-11102132) * [@constantcontact](https://wordpress.org/support/users/constantcontact/) Right on, thanks for your help! I’m glad that disabling reCAPTCHA on a per form basis is in the pipeline. * Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/) * (@constantcontact) * [7 years, 3 months ago](https://wordpress.org/support/topic/form-doesnt-work-recaptcha-error/#post-11204417) * Any changes on your front [@upss1988](https://wordpress.org/support/users/upss1988/)? Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Form doesn’t work. reCaptcha error’ is closed to new replies. * ![](https://ps.w.org/constant-contact-forms/assets/icon-256x256.png?rev=2951825) * [Constant Contact Forms](https://wordpress.org/plugins/constant-contact-forms/) * [Frequently Asked Questions](https://wordpress.org/plugins/constant-contact-forms/#faq) * [Support Threads](https://wordpress.org/support/plugin/constant-contact-forms/) * [Active Topics](https://wordpress.org/support/plugin/constant-contact-forms/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/constant-contact-forms/unresolved/) * [Reviews](https://wordpress.org/support/plugin/constant-contact-forms/reviews/) ## Tags * [Failed](https://wordpress.org/support/topic-tag/failed/) * [form](https://wordpress.org/support/topic-tag/form/) * [reCAPTCHA](https://wordpress.org/support/topic-tag/recaptcha/) * 7 replies * 3 participants * Last reply from: [Constant Contact](https://wordpress.org/support/users/constantcontact/) * Last activity: [7 years, 3 months ago](https://wordpress.org/support/topic/form-doesnt-work-recaptcha-error/#post-11204417) * Status: resolved