Title: Form doesn´t submit in mobile
Last modified: November 21, 2017

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# Form doesn´t submit in mobile

 *  Resolved [proyectosmc](https://wordpress.org/support/users/proyectosmc/)
 * (@proyectosmc)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/form-doesnt-submit-in-mobile/)
 * I have an issue with the plugin SITE REVIEWS in the mobile version of the site.
   
   The problem appear when I am trying to send the contact form. Once I fill all
   the fields and try to send it, the button does not work and nothing is sent, 
   and this error is only from mobile devices, in desktop works fine.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fform-doesnt-submit-in-mobile%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Gemini Labs](https://wordpress.org/support/users/geminilabs/)
 * (@geminilabs)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/form-doesnt-submit-in-mobile/#post-9707723)
 * [@proyectosmc](https://wordpress.org/support/users/proyectosmc/) would you download
   the “System Info” report from the plugin and send it to `site-reviews[at]geminilabs.
   io`
 * “Site Reviews → Get Help → System Info → Download System Info”
 *  Thread Starter [proyectosmc](https://wordpress.org/support/users/proyectosmc/)
 * (@proyectosmc)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/form-doesnt-submit-in-mobile/#post-9707759)
 * I just send it 🙂
 *  Plugin Author [Gemini Labs](https://wordpress.org/support/users/geminilabs/)
 * (@geminilabs)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/form-doesnt-submit-in-mobile/#post-9707904)
 * Thank you.
 * The AJAX request of Site Reviews when submitting a review uses a [WP Nonce](https://codex.wordpress.org/WordPress_Nonces)
   to protect the form from certain types of misuse, malicious or otherwise. If 
   the Nonce token is expired, the result returns zero which will prevent the form
   from being submitted.
 * I can see that you are using the “WP Fastest Cache” plugin to speed up your website.
 * If the page with the Site Reviews form is cached, the Nonce value of the form
   is cached as well. The problem here is that a Nonce value expires after 12 hours,
   so if the cache of that page is not cleared twice daily then the form will stop
   working after that time.
 * Would you please disable any caching plugins that you are using and then reload
   the page and see if the submission form works?
 * If disabling the caching plugin fixes the problem, then here is a possible solution
   moving forward:
 * In the “WP Fastest Cache Options” page you can add a new Cache Timeout rule that
   says if REQUEST_URI is the same as your reviews page, the once every 10 hours
   delete the cache files.
 * I hope this helps.
 *  Thread Starter [proyectosmc](https://wordpress.org/support/users/proyectosmc/)
 * (@proyectosmc)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/form-doesnt-submit-in-mobile/#post-9708466)
 * Thank you, that solved the problem!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Form doesn´t submit in mobile’ is closed to new replies.

 * ![](https://ps.w.org/site-reviews/assets/icon-256x256.gif?rev=3307009)
 * [Site Reviews](https://wordpress.org/plugins/site-reviews/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/site-reviews/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/site-reviews/)
 * [Active Topics](https://wordpress.org/support/plugin/site-reviews/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/site-reviews/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/site-reviews/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [proyectosmc](https://wordpress.org/support/users/proyectosmc/)
 * Last activity: [8 years, 6 months ago](https://wordpress.org/support/topic/form-doesnt-submit-in-mobile/#post-9708466)
 * Status: resolved