Support » Plugin: Chamber Dashboard Member Manager » Form coming through blank, but only sometimes

  • This is a client’s website. The form to fill out to become a member works well enough – except that sometimes the submissions come in blank. The fields are all required, so we know it’s not that people are submitting blank forms. It’s odd though – it only happens sometimes. I tested the form and mine came through with all the info I put in, but the submission before and the one after were both empty.

    I’m not sure where to even start with diagnosing… I didn’t set this site up and am very unfamiliar with this plugin. It just seems odd to be that this problem isn’t happening consistently.

    WP and all plugins are up-to-date.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor LisaK.social

    (@lisaksocial)

    Hi @trackerstefanie,

    It can definitely be frustrating when you have an issue that is not happening consistently. Unfortunately, it is also difficult to troubleshoot an inconsistent issue.

    You might try checking to see if a possible conflict with a theme or plugin could be causing this issue. You can follow these steps to check for a conflict:

    • Make a full backup of your site
    • Temporarily switch to the TwentyTwenty theme
    • Deactivate all plugins except Chamber Dashboard plugins
    • Check to see if the issue is still happening

    If it is, let us know the steps we can take to recreate it. If it is not, start reactivating plugins one-by-one until you find the one that is causing the issue.

    NOTE: It is sometimes easier and less disruptive to work on a staging (clone) site.

    Let us know what you find out.

Viewing 1 replies (of 1 total)
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