Support » Plugin: CF7 Google Sheets Connector » Form Causing Errors & Information not sending

  • Resolved jhudson1215

    (@jhudson1215)


    I had someone signup on the form that i have this connected to. As they went through on the link they said they filled it out but i check the google sheet and there was no information from them. So i went to the link as well and filled the form and it gave me a message (https://jmp.sh/8FPhcRs) – You can see what it said after i filled all the spaces in. I need to see how to get this fixed ASAP. I just updated the plugin to see if that would help and it does not. The plugin says Active when i look at it in the dashboard. So i am stuck as to why its not working now. Please help and let me know if someone can look at this or tell me how to get this fixed. When i click view log, there is nothing that pops up there.

    *There are no error in the configuration -https://jmp.sh/2nFPAZw

    Not sure what you mean by send you a screenshot of mail tab.

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    *What you all sent below*

    Hello @jhudson1215

    First,
    I would like to suggest you that open a new ticket for the issue you have, as you have posted under resolved topic, so its not good and we generally not checking resolved topics.

    Second,
    It looks like may be your CF7 plugin is updated and may be you did not configured your contact form Mail Tab correctly, it happens as CF7 configuration changed in latest version, see if there is any error in configuration.
    So form is not submitting, unless form is not submitted, data will not go in excel sheet.
    Send me screenshot of mail tab and your page URL where this form is used.

    Let me know.

    Thanks
    Abdullah

    The page I need help with: [log in to see the link]

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