Title: Form Builder Issues
Last modified: February 27, 2024

---

# Form Builder Issues

 *  Resolved [aeoswebdevs](https://wordpress.org/support/users/aeoswebdevs/)
 * (@aeoswebdevs)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/form-builder-issues/)
 * Experiencing some issues with Royal Addon’s Form Builder. 
   We have encountered
   a scenario where we are submitting a form as a user and we are not getting a 
   success or or fail. Nothing is migrating over to the email server. It is as if
   the form is not even there or cache is not updated. In January we encountered
   this and have had to clear cache on a daily basis. This seemed to work up until
   just recently. We are considering moving to a new widget but wanted to reach 
   out to the community and see if there were any thoughts on what could be the 
   cause of this. We did deactivate a few plugins to check for conflicts and no 
   luck.FYI:**WP Mail SMTP** – working perfectly. Emails sent from site a few times
   a week. **WP Rocket** for cache**Plugins all up to date**
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fform-builder-issues%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [Givi WP Royal Support](https://wordpress.org/support/users/ggedenidze1982/)
 * (@ggedenidze1982)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/form-builder-issues/#post-17460660)
 * Hi,
   First, thank you for choosing our theme and service.
 * I checked and it works but please Navigate to Tools > Site Health > Info (tab)
   and click on the “Copy site info to clipboard” button, then send the information
   to our email: [royalelementoraddons@gmail.com](https://wordpress.org/support/topic/form-builder-issues/royalelementoraddons@gmail.com?output_format=md)
 * Also, navigate to Tools > Export – choose All Content click on Download Export
   File, and then send this file to our email – [royalelementoraddons@gmail.com](https://wordpress.org/support/topic/form-builder-issues/royalelementoraddons@gmail.com?output_format=md)
   as well.
 * We will analyze your system and replicate the same case. This will help us to
   debug the issue much easier and provide a faster solution.
 * P.S. Please don’t forget to mention the support URL from wordpress.org
 * Kind Regards
 * Givi

Viewing 1 replies (of 1 total)

The topic ‘Form Builder Issues’ is closed to new replies.

 * ![](https://ps.w.org/royal-elementor-addons/assets/icon-128x128.gif?rev=2604295)
 * [Royal Addons for Elementor – Addons and Templates Kit for Elementor](https://wordpress.org/plugins/royal-elementor-addons/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/royal-elementor-addons/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/royal-elementor-addons/)
 * [Active Topics](https://wordpress.org/support/plugin/royal-elementor-addons/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/royal-elementor-addons/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/royal-elementor-addons/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Givi WP Royal Support](https://wordpress.org/support/users/ggedenidze1982/)
 * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/form-builder-issues/#post-17460660)
 * Status: resolved