Title: Form Builder error Last modified: July 29, 2017 --- # Form Builder error * Resolved [stoorb](https://wordpress.org/support/users/stoorb/) * (@stoorb) * [8 years, 9 months ago](https://wordpress.org/support/topic/form-builder-error-2/) * Hello I have problem with form builder. When I try to configure I got this msg.“ We’ve encountered an error. Reload the page and try again. If the error persists, please reach out to support.” Here is a screenshot of issue. [http://imgur.com/a/PV8gK](http://imgur.com/a/PV8gK) Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Contributor [yikesitskevin](https://wordpress.org/support/users/yikesitskevin/) * (@yikesitskevin) * [8 years, 9 months ago](https://wordpress.org/support/topic/form-builder-error-2/#post-9366562) * Hi [@stoorb](https://wordpress.org/support/users/stoorb/), * This error indicates an inability to communicate with the MailChimp API. * 1. Make sure you’re using the correct MailChimp API key. * 2. Clear your API cache (instructions here: [https://yikesplugins.com/support/knowledge-base/api-cache-settings/](https://yikesplugins.com/support/knowledge-base/api-cache-settings/)) * 3. Go to MailChimp.com and make sure the list you’re using is a valid list and has form fields attached to it * Let me know if it’s still not working, Kevin. * Thread Starter [stoorb](https://wordpress.org/support/users/stoorb/) * (@stoorb) * [8 years, 9 months ago](https://wordpress.org/support/topic/form-builder-error-2/#post-9366926) * Hello [@yikesitskevin](https://wordpress.org/support/users/yikesitskevin/), Thank you for response. I have enter valid API and I have clear API cache and form still not working. This is the Debug log: * Error Message Error Details Resource Not Found Page: yikes-mailchimp-subscriber- count.php || Type: Get Account Lists || Time: July 31, 2017 2:05 pm Resource Not Found Page: Edit Form Page || Type: Get Interest Groups || Time: July 31, 2017 2:05 pm Resource Not Found Page: Edit Form Page || Type: Get Merge Variables || Time: July 31, 2017 2:05 pm Resource Not Found Page: yikes-mailchimp-subscriber- count.php || Type: Get Account Lists || Time: July 31, 2017 2:05 pm * Plugin Contributor [yikesitskevin](https://wordpress.org/support/users/yikesitskevin/) * (@yikesitskevin) * [8 years, 9 months ago](https://wordpress.org/support/topic/form-builder-error-2/#post-9366951) * Hmm. The error report is showing that all of your MailChimp API calls are failing. Someone else had this same issue last week and following these steps it was resolved: * 1. Delete plugin 2. Re-install the plugin 3. Input your API key -> are you connected? Any issues? Please make sure you’re using the API key connected to your client’s MailChimp account. 4. Go to the “Opt-in Forms” page -> Are you able to see your lists? Are you able to make a new form based on an existing list? 5. Create a new form based on one of your lists. -> Are you able to see the merge fields? Are you able to interact with the form? * I do not think deleting and re-installing the plugin is necessary as the issue is with API connectivity but if you have only one form and aren’t losing much, you could try those steps. * Plugin Contributor [Tracy Levesque](https://wordpress.org/support/users/liljimmi/) * (@liljimmi) * 🏳️‍🌈 YIKES, Inc. Co-Owner * [8 years, 9 months ago](https://wordpress.org/support/topic/form-builder-error-2/#post-9387954) * Hello [@stoorb](https://wordpress.org/support/users/stoorb/), * Were you able to try out Kevin’s suggestions above? * Please let us know. * Thank you! -Tracy * Plugin Contributor [Tracy Levesque](https://wordpress.org/support/users/liljimmi/) * (@liljimmi) * 🏳️‍🌈 YIKES, Inc. Co-Owner * [8 years, 9 months ago](https://wordpress.org/support/topic/form-builder-error-2/#post-9391358) * Hello [@stoorb](https://wordpress.org/support/users/stoorb/), * We haven’t heard back from you in awhile so I am going to close out this ticket. * If you need more help, please reopen it and we will be happy to help you. * Thank you! -Tracy Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Form Builder error’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/yikes-inc-easy-mailchimp-extender_a1c7e5. svg) * [Easy Forms for Mailchimp](https://wordpress.org/plugins/yikes-inc-easy-mailchimp-extender/) * [Frequently Asked Questions](https://wordpress.org/plugins/yikes-inc-easy-mailchimp-extender/#faq) * [Support Threads](https://wordpress.org/support/plugin/yikes-inc-easy-mailchimp-extender/) * [Active Topics](https://wordpress.org/support/plugin/yikes-inc-easy-mailchimp-extender/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/yikes-inc-easy-mailchimp-extender/unresolved/) * [Reviews](https://wordpress.org/support/plugin/yikes-inc-easy-mailchimp-extender/reviews/) * 5 replies * 3 participants * Last reply from: [Tracy Levesque](https://wordpress.org/support/users/liljimmi/) * Last activity: [8 years, 9 months ago](https://wordpress.org/support/topic/form-builder-error-2/#post-9391358) * Status: resolved