Support » Plugin: Front End Users » Forgot Password not sending email

  • Resolved a1pritning


    I have WP Mail SMTP set up and configured. It is sending mail properly. I am testing my forgot password pages though and it is not sending the password reset link at all.

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  • Plugin Contributor EtoileWebDesign


    Hi A1,

    So, it is sending other emails from our plugin? Just the forgot password one isn’t sending? If that’s the case, then there are a couple things you should check:

    – If you have “Username is Email” set to “No”, the value entered for “Email Field Name” (in the “Emails” tab) must match exactly what your email field is called in the “Fields” tab.
    – You need to make sure you are using the “reset_email_url” attribute in your forgot-password shortcode. For example [forgot-password reset_email_url=”your-reset-password-page-url”]. And the page that you put in as the value for the reset_email_url attribute must be the page with the [confirm-forgot-password] shortcode on it.

    Thread Starter a1pritning


    Perfect, first suggestion did it. Thanks!

    Forgot Password not sending email

    I have updated plugin with licence (Paid key) number. But still Forgot Password not sending email.

    Can you please help me?


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