forgot password email not reliably sending

  • kitchenstew

    (@kitchenstew)


    1 year, 10 months ago

    We’ve had a large number of customers in the last couple weeks on our membership site tell us that when they click forgot password and request a password reset email, they never receive that email. Could this be due to a bug in the recent update?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter kitchenstew

    (@kitchenstew)

    1 year, 10 months ago

    This is becoming a bigger issue that seems to be affecting more and more of our users with every passing day. Can anyone speak to this issue?

    radoya

    (@radoya)

    1 year, 10 months ago

    Same here.
    When I disable plugin everything works fine 🙂

    Thread Starter kitchenstew

    (@kitchenstew)

    1 year, 9 months ago

    Our host was able to help with this since the plugin developer didn’t respond. I’ll take a sec to respond here in case it can help anyone in the future.

    We were using PHP mailer which is apparently not a good protocol in terms of sending email. Installing a plugin ‘WP SMTP’ will force SMTP on outgoing emails. SMTP is a better protocol in terms of email deliverability.

Viewing 3 replies - 1 through 3 (of 3 total)
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