Title: forgot password area
Last modified: August 21, 2016

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# forgot password area

 *  [Easy Web Scripts](https://wordpress.org/support/users/buxton161/)
 * (@buxton161)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/forgot-password-area/)
 * For some reason, the forgot password is not working for us?
 * click it brings you to:
 * [http://xxxxxxxx/profile?a=pwdreset](http://xxxxxxxx/profile?a=pwdreset)
 * but same login area shows asking for username and password.
 * Did I forget a shortcode or something?
 * [http://wordpress.org/plugins/wp-members/](http://wordpress.org/plugins/wp-members/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Chad Butler](https://wordpress.org/support/users/cbutlerjr/)
 * (@cbutlerjr)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/forgot-password-area/#post-3989035)
 * You need the user-profile shortcode for that to work:
    [http://rocketgeek.com/plugins/wp-members/users-guide/shortcodes/page-shortcodes/](http://rocketgeek.com/plugins/wp-members/users-guide/shortcodes/page-shortcodes/)
 *  Thread Starter [Easy Web Scripts](https://wordpress.org/support/users/buxton161/)
 * (@buxton161)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/forgot-password-area/#post-3989094)
 * I am now using short code of: [wp-members page=”password”]
 * however had a community profile page / plugin from: wpsymposium
 * so the [http://xxxxxxxx/profile?a=pwdreset](http://xxxxxxxx/profile?a=pwdreset)
   goes to my community profiles for members.
 * So, I changed User Profile Page: to a new page I created for forgotten password.
 * [http://xxxx.forgot-password/](http://xxxx.forgot-password/) but the Forgot? 
   in login box still takes you to: [http://xxxxxxxx/profile?a=pwdreset](http://xxxxxxxx/profile?a=pwdreset)
   and not the
 * New [http://xxxx.forgot-password/](http://xxxx.forgot-password/)
 * I thought this was a cache issue, but I cleared cookies, restarted pc, and do
   not have a cache plugin.
 * Any thoughts, or work around?

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘forgot password area’ is closed to new replies.

 * ![](https://ps.w.org/wp-members/assets/icon-256x256.png?rev=1226414)
 * [WP-Members Membership Plugin](https://wordpress.org/plugins/wp-members/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-members/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-members/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-members/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-members/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-members/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Easy Web Scripts](https://wordpress.org/support/users/buxton161/)
 * Last activity: [12 years, 11 months ago](https://wordpress.org/support/topic/forgot-password-area/#post-3989094)
 * Status: not resolved