Title: forgot password
Last modified: August 7, 2021

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# forgot password

 *  Resolved [Al](https://wordpress.org/support/users/virtualweb2020/)
 * (@virtualweb2020)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/forgot-password-32/)
 * The option to reset the password on the tutor login page (forgot your password-
   > dashboard/retreive-pasword) does not send the email with the reset link. (I
   have checked all the folders)
    I have tested it with the woocommerce login page(
   my-account/lost-pasword) and I receive the mail and it works correctly. I have
   looked at old messages in the forum of other users who had the same problem but
   the solution is not clear. It is running with the latest version of wordpress
   and plugins (tutor-woocommerce-elementor-hello theme) Can you help me? Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [Al](https://wordpress.org/support/users/virtualweb2020/)
 * (@virtualweb2020)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/forgot-password-32/#post-14752009)
 * Hi,
    anyone there?..
 *  [Shibbir Ahmed](https://wordpress.org/support/users/creativeartbd/)
 * (@creativeartbd)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/forgot-password-32/#post-14752977)
 * Hello [@virtualweb2020](https://wordpress.org/support/users/virtualweb2020/)
 * I have tested on my end that the reset password is property sending the email
   that contains the reset link.
 * If still not working for you then I would request you to contact support at themeum
   dot com.
 * Kind Regards.
 *  Thread Starter [Al](https://wordpress.org/support/users/virtualweb2020/)
 * (@virtualweb2020)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/forgot-password-32/#post-14754441)
 * Thanks for your answer.
 * I have consulted your website documentation (troubleshooting / emails-not-sent/).
   
   With the ’email log’ plugin I have seen the problem and I have already solved
   it.
 * Regards.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘forgot password’ is closed to new replies.

 * ![](https://ps.w.org/tutor/assets/icon-256x256.gif?rev=3193875)
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 * 3 replies
 * 2 participants
 * Last reply from: [Al](https://wordpress.org/support/users/virtualweb2020/)
 * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/forgot-password-32/#post-14754441)
 * Status: resolved