They’ll tell you to use their on-site support forum, and post a ticket if you have an issue – and you’re encouraged to buy “points” to escalate a ticket to a higher level of support.
I posted a simple support ticket over a month ago, and immediately paid to have it escalated to (Level 2) Premium, as it’s for a dear client. It remains unassigned and unresponded to.
Oh, and don’t bother trying to ask abut the ticket status in their community forum – because they moderate the posts, so the question won’t ever show up.
Too bad, because it’s potentially a great plugin. But I can’t wait over a month to provide services for folks.
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