Support » Fixing WordPress » forcing user browsers to see most recent updates

  • Resolved sange4499

    (@sange4499)


    I have been trying to work out how to set up our company website so that when we make changes on our back end – like replacing an image with an updated version after adding something like a water mark or adding a fix down the track, all users will see the change immediately without having to clear their browser cache.

    I have been unsuccessful so far.

    We used to use the WP super cache plugin regularly until I noticed it interfering with our editing capabilities, which required me to uninstall the plugin every time I had to make a change, re-enable and recache, which still yielded an un-updated result for our users.
    (I am aware there is some extra cleaning up to do with WP super cache after uninstalling the plugin but did not manage to get rid of it.)

    I guess I’d like to know if by-passing all users browser cache to show the most recent updates every time is even possible to do for a start and if it is, how do I go about making it happen?
    Is there a method to use every time? Even if it is a pain, I’m happy to go through it every time so long as our customers see the updates immediately.

    Thanks in Advance!!

    Background:
    >> I have no programming experience, everything I do in wordpress in plugin based – my expertise is in design and content writing.

    • This topic was modified 5 months ago by sange4499.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    like replacing an image with an updated version after adding something like a water mark or adding a fix down the track, all users will see the change immediately without having to clear their browser cache.

    What you’re describing is exactly what’s supposed to happen. 🙂

    (I am aware there is some extra cleaning up to do with WP super cache after uninstalling the plugin but did not manage to get rid of it.

    Uninstall it following the steps at https://wordpress.org/plugins/wp-super-cache/#installation

    Do you still have trouble with it properly uninstalled?

    sange4499

    (@sange4499)

    Hi there! Thanks for the response.

    WP super cache has been uninstalled for a week now, I’ve pretty much given up on it for the moment. I am experiencing no problems with it gone, but same thing goes that users dont see updated images on their browsers unless they delete cache on their end

    my goal is to help them see updates without deleting their own cache – so to force whatever cache is saved on their end to conform with changes I make, whenever next they log in, if that makes sense.

    I hope I don’t sound too confusing here.

    I am using my mobile phone to test changes as it has no syncd accounts in affiliation with the website

    sange4499

    (@sange4499)

    to be 100% clear, when i place an image with an update that has a water mark, the water mark does not show on my users end – this is my problem, but across every image on the entire site.

    > note that most of our images have been manually fixed a long time ago and have water marks on them, which I added while going through the entire site to optimise all img assets for low file size, so to kill 2 birds with 1 stone

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    WP super cache has been uninstalled for a week now

    Did you uninstall it specifically following the instructions at https://wordpress.org/plugins/wp-super-cache/#installation ?

    There’s a lot more involved than simply deleting the plugin.

    I am experiencing no problems with it gone, but same thing goes that users dont see updated images on their browsers unless they delete cache on their end

    Ok, so you aren’t seeing the problem, but other visitors are seeing the problem?

    so to force whatever cache is saved on their end to conform with changes I make, whenever next they log in, if that makes sense.

    Yes, but my point is that no one should ever have to do that, so we need to find out what’s causing the problem. 🙂

    Currently I suspect that WP Super Cache was not properly uninstalled.

    sange4499

    (@sange4499)

    I see,

    I’m attempting to remove it now following the instructions in that link you sent me, bare with me ill get back to you as soon as I’ve worked out how to remove the .php file

    > I backed up my site last night using updraft plus which has saved me in the past so if anything should go wrong I wont lose it

    sange4499

    (@sange4499)

    Hi again James,

    So I managed to get into my WP hosting manager and follow the wp super cache removal guide, and everything seems to be working well, but now other computers in the office are struggling to load up parts of the website – so for example, the home page loads up (a little slower but that is to be expected in this process).

    Some pages do not load at all, such as our main gallery page, which is interesting considering the other gallery pages, which are all set up the same, are loading up fine. I get a gateway time out, but only on other computers and devices other than the pc I use to edit my site.

    I will continue to test pages and upload new imgs throughout today and ill keep my eye on this thread.

    Again, thank you for the help and advice, it is indeed very much appreciated!

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    Now that the caching plugin is gone, you may need to clear browser caches within the next 24 hours, but that should be it.

    sange4499

    (@sange4499)

    Thanks for the help James,

    It seems users are getting live updates now.

    I’m having a few other strange problems now that may have occured while following the uninstall guide, But I’ll do my best to work that out.

    Cheers!

Viewing 8 replies - 1 through 8 (of 8 total)
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