Forces display of word “Free” on your event, unresponsive support

newhopeyouth
(@newhopeyouth)

4 years, 7 months ago
This plugin allows your event attendees to RSVP to a FREE event only.

If your event is not free, you don’t want this plugin!

Modern Tribe believes that for any event that is not free, you’d want to sell tickets through your calendar. To do so, will cost you $89 for the “Plus” upgrade. Want to let your attendees pay by mail or at the door? Not possible, unfortunately.

Modern Tribe has designed the plugin to force the display of the word “Free” on your event. If your existing events currently have an associated cost, it will be set to zero when you install the plugin and the ability to change it is removed.

I recognize that the company needs to make money with the plus upgrade, I can’t really fault them for that. But, I give the low review for two reasons.

1. The distinction of “RSVP” for free events and “Tickets” (with an expensive upgrade) for events that aren’t free is not explained in the plugin description. Instead, you unfortunately waste valuable time checking the plugin out, installing and configuring, searching forums for a fix for this unexpected issue, posting a support request, then waiting for a reply.

2. More importantly, support is unresponsive. We created a ticket concerning the above, hoping for some direction to remove the “FREE” title. After 1 week, there was no response at all. Browsing the support forum, many topics show zero response after an entire month.

Negative reviews just seem kind of distasteful. We certainly appreciate grace from our own site visitors if they experience any issue. When we feel a company is trying, we’d rather just ignore a situation that failed our own needs than to post negatively. However, for support requests that go 1 month unanswered, we feel 1 star is warranted and the rest of the WordPress community deserves to be spared the lost time we experienced.
- This topic was modified 4 years, 7 months ago by newhopeyouth.

Viewing 1 replies (of 1 total)

Barry
(@barryhughes-1)

4 years, 6 months ago

Hi @newhopeyouth,

Thanks for the review — though we were sad to see such a low review coming in, we do value your feedback.

Modern Tribe believes that for any event that is not free, you’d want to sell tickets through your calendar.

Actually, we don’t “believe” any such thing 🙂

It’s certainly true that Event Tickets is a lightweight ticketing plugin and that it currently supports only free, RSVP-style tickets. It’s also true that we made some assumptions that led to various reasonable defaults being put in place (including the use of words such as “Free” in places).

However, all our plugins are built with customizability in mind and though some level of custom coding (which, we accept, isn’t for everyone) may be required to change this, such changes can be done cleanly and without hacking core plugin code.

The distinction of “RSVP” for free events and “Tickets” (with an expensive upgrade) for events that aren’t free is not explained in the plugin description.

We’ve tried to keep the plugin description clean and readable but this is a good point and we’ll look again at this.

More importantly, support is unresponsive.

We’ve certainly fallen behind somewhat.

The fact is, though, that the forums here are primarily for community-driven support. We do our best to pop by and answer questions, but we have to give priority to our premium customers who, after all, fund ongoing development.

By no means does that mean we don’t care: we’ve simply been overstretched and I apologize for letting you down on that count.

Hopefully we can do better in future and, once again, thanks for the feedback.

Viewing 1 replies (of 1 total)

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