Title: Forbidden Message on Plugin Activation Last modified: November 24, 2019 --- # Forbidden Message on Plugin Activation * Resolved [backpackingseries](https://wordpress.org/support/users/backpackingseries/) * (@backpackingseries) * [6 years, 6 months ago](https://wordpress.org/support/topic/forbidden-message-on-plugin-activation/) * Hello, * I am trying your plugin on a fresh WordPress Droplet. After installation, when I click Activate, it throws up a Forbidden error page. It’s the same result when trying to access the plugin’s settings. * PS: In case, it helps – other plugins activate just fine. I tried this to rule our potential ModSecurity conflicts. * Any pointers to resolve this? * Kind regards, Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Support [tonyrobins](https://wordpress.org/support/users/tonyrobins/) * (@tonyrobins) * [6 years, 6 months ago](https://wordpress.org/support/topic/forbidden-message-on-plugin-activation/#post-12169676) * Hi, * Thanks for your feedback! * Can you please advise us of the exact error message? * Regards, * Thread Starter [backpackingseries](https://wordpress.org/support/users/backpackingseries/) * (@backpackingseries) * [6 years, 6 months ago](https://wordpress.org/support/topic/forbidden-message-on-plugin-activation/#post-12169908) * Thanks for the quick reply. Here’s the error message: * > Forbidden > You don’t have permission to access this resource. > Apache/2.4.29 (Ubuntu) > Server at [http://www.domain.com](http://www.domain.com) Port 443 * Kind regards, * Thread Starter [backpackingseries](https://wordpress.org/support/users/backpackingseries/) * (@backpackingseries) * [6 years, 6 months ago](https://wordpress.org/support/topic/forbidden-message-on-plugin-activation/#post-12169919) * Update: * I just noticed the `Export & Import` settings page opens just fine. The problem remains with `settings` and `Backup & Restore` menu options though. * Kind regards, * Plugin Support [tonyrobins](https://wordpress.org/support/users/tonyrobins/) * (@tonyrobins) * [6 years, 6 months ago](https://wordpress.org/support/topic/forbidden-message-on-plugin-activation/#post-12170611) * Hi, * Thanks for the update! * We have never encountered this error before. We guess this could be related to your server configuration. Is there any way you could provide us a temporary admin account of the website(send it to support(at)wpvivid.com) to help troubleshoot the issue? * Regards, * Thread Starter [backpackingseries](https://wordpress.org/support/users/backpackingseries/) * (@backpackingseries) * [6 years, 6 months ago](https://wordpress.org/support/topic/forbidden-message-on-plugin-activation/#post-12171426) * Thank you. * Curious: Does the plugin use XMLRPC? * Kind regards, * Plugin Support [tonyrobins](https://wordpress.org/support/users/tonyrobins/) * (@tonyrobins) * [6 years, 6 months ago](https://wordpress.org/support/topic/forbidden-message-on-plugin-activation/#post-12174854) * No problem. * It doesn’t use XMLRPC. * Regards, * Thread Starter [backpackingseries](https://wordpress.org/support/users/backpackingseries/) * (@backpackingseries) * [6 years, 6 months ago](https://wordpress.org/support/topic/forbidden-message-on-plugin-activation/#post-12176108) * Thank you. * I am trying to troubleshoot this on the server and suspect a ModSecurity conflict. * Does your plugin use Rest API endpoint? * Kind regards, * Plugin Author [wpvivid](https://wordpress.org/support/users/wpvivid/) * (@wpvivid) * [6 years, 6 months ago](https://wordpress.org/support/topic/forbidden-message-on-plugin-activation/#post-12176752) * Hello [@backpackingseries](https://wordpress.org/support/users/backpackingseries/) I’m trying to troubleshoot the problem too on our DO droplet. Our plugin doesn’t use REST API endpoint. Honestly, it’s a strange problem, I can’t reproduce the situation you mentioned. * Thread Starter [backpackingseries](https://wordpress.org/support/users/backpackingseries/) * (@backpackingseries) * [6 years, 6 months ago](https://wordpress.org/support/topic/forbidden-message-on-plugin-activation/#post-12181138) * Thank you for your kind support. * There is a conflict with ModSecurity installation – audit log file indicates a false positive on CRS rule number 930120 (=[ OS File Access ]=-), [details here](https://github.com/SpiderLabs/owasp-modsecurity-crs/blob/v3.3/dev/rules/REQUEST-930-APPLICATION-ATTACK-LFI.conf). * In the interest of time on this project (and because I cannot get rid of ModSec), I need to try something else. Thank you again for your support. * Kind regards, - This reply was modified 6 years, 6 months ago by [backpackingseries](https://wordpress.org/support/users/backpackingseries/). * Plugin Author [wpvivid](https://wordpress.org/support/users/wpvivid/) * (@wpvivid) * [6 years, 6 months ago](https://wordpress.org/support/topic/forbidden-message-on-plugin-activation/#post-12181192) * Glad to hear you figured out the problem, I will check this app to see why there is a conflict between them, thank you so much:) Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Forbidden Message on Plugin Activation’ is closed to new replies. * ![](https://ps.w.org/wpvivid-backuprestore/assets/icon-256x256.png?rev=2899202) * [WPvivid — Backup, Migration & Staging](https://wordpress.org/plugins/wpvivid-backuprestore/) * [Frequently Asked Questions](https://wordpress.org/plugins/wpvivid-backuprestore/#faq) * [Support Threads](https://wordpress.org/support/plugin/wpvivid-backuprestore/) * [Active Topics](https://wordpress.org/support/plugin/wpvivid-backuprestore/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wpvivid-backuprestore/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wpvivid-backuprestore/reviews/) * 10 replies * 3 participants * Last reply from: [wpvivid](https://wordpress.org/support/users/wpvivid/) * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/forbidden-message-on-plugin-activation/#post-12181192) * Status: resolved