Forbidden Error

  • Resolved 4445EspGlo

    (@4445espglo)


    5 years, 10 months ago

    We have been using CleanTalk for a number of years on the site. About 3 weeks ago, we started noticing that a pop up message appeared on our Contact Us page that simply said Forbidden and had a Ok below it, that if clicked the message went away. Our host identified the error as coming from the CleanTalk app, so we deactivated and removed the app. We found a post on the forums about a fix and downloaded it to the site and saw the error removed from the Contact US page and related forms pages. Now, our visitors are telling that the Forbidden error is showing on other pages of our site that are not contact forms. So, we had to remove the Cleantalk plugin again. Does anyone know why the plugin will throw a Forbidden error message and when a fix will be available? We love the app.

    The page I need help with: [log in to see the link]

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  • SergeM

    (@serge00)

    5 years, 10 months ago

    Hello, @4445espglo.

    Please, copy-paste your question about the CleanTalk account and service here in our private Ticket System:
    https://cleantalk.org/my/support/open

    This way we will know your CleanTalk profile and could check everything that is required.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    5 years, 10 months ago

    Hello,

    This issue was resolved in the latest version.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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