Support » Theme: Storefront » Footer widgets language

  • Resolved Kay69

    (@kay69)


    Hello,

    Suddenly, footer widgets display both languages (Arb. + Eng.)! Tried another theme, deactivated all plugins, even reinstalled WordPress, its the same!

    Any advice, please?

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Hi @kay69

    Thank you for reaching out!

    Can you please navigate to WP Admin > Appearance > Customize > Widgets and check if you have multiple Footer Widgets for different languages?

    If yes, you can remove the footer widget contents that you do not wish to display on your website.

    I hope this helps.

    Thread Starter Kay69

    (@kay69)

    Hello,

    Thank you for the quick reply.

    I did check. I have separate widget for each language. Only needed info. is on display.

    No change!

    Hi @kay69

    Can you please share more details of the behavior you are expecting here?

    Also, in order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?

    You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    Thread Starter Kay69

    (@kay69)

    Hello,

    Here’s a copy and a screenshoot (link).

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://shop.zahitrade.com
    Site address (URL): https://shop.zahitrade.com
    WC Version: 6.8.2
    REST API Version: ✔ 6.8.2
    WC Blocks Version: ✔ 8.0.0
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.0.2
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 8.0.23
    PHP Post Max Size: 256 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.85.0
    OpenSSL/1.1.1q
    
    SUHOSIN Installed: –
    MySQL Version: 10.5.17-MariaDB
    Max Upload Size: 50 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.8.2
    WC Database Prefix: wp_
    Total Database Size: 161.75MB
    Database Data Size: 138.72MB
    Database Index Size: 23.03MB
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    ### Post Type Counts ###
    
    3d-flip-book: 3
    attachment: 3438
    br_labels: 1
    custom_css: 2
    customize_changeset: 3
    elementor_library: 2
    jetpack_migration: 4
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    ### Security ###
    
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    Hide errors from visitors: ✔
    
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    maintenance.php: maintenance.php
    
    ### Must Use Plugins (2) ###
    
    Endurance Page Cache: by Mike Hansen – 2.2
    SSO: by Garth Mortensen
    Mike Hansen – 0.4
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: KWD (د.ك)
    Currency Position: left_space
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 3
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
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    ### WC Pages ###
    
    Shop base: #5753 - /shop/
    Cart: #8875 - /ar/%d8%b9%d8%b1%d8%a8%d9%87/
    Checkout: #13 - /ar/%d8%a7%d9%84%d8%af%d9%81%d8%b9/
    My account: #14 - /ar/%d8%ad%d8%b3%d8%a7%d8%a8%d9%8a/
    Terms and conditions: #4577 - /terms-conditions/
    
    ### Theme ###
    
    Name: Storefront Child Theme
    Version: 1.0.0
    Author URL: http://stuartduff.com
    Child Theme: ✔
    Parent Theme Name: Storefront
    Parent Theme Version: 4.1.3
    Parent Theme Author URL: https://woocommerce.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
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    Disabled Features: minified-js
    settings
    
    Daily Cron: ✔ Next scheduled: 2022-09-11 18:06:52 +03:00
    Options: ✔
    Notes: 35
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 1,748
    Oldest: 2022-09-09 16:01:56 +0000
    Newest: 2022-09-11 14:15:48 +0000
    
    Failed: 11,596
    Oldest: 2021-01-25 15:46:03 +0000
    Newest: 2022-09-04 12:23:19 +0000
    
    Pending: 13
    Oldest: 2022-09-11 15:32:08 +0000
    Newest: 2022-09-23 01:12:38 +0000
    
    ### Status report information ###
    
    Generated at: 2022-09-11 17:23:42 +03:00
    

    Hi @kay69

    The screenshot link you have shared is not working.

    Can you please share the screenshot again? We recommend using https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in your reply.

    Thank you!

    Thread Starter Kay69

    (@kay69)

    Hello Rafy a11n,

    here you go: https://snipboard.io/Pprkwf.jpg

    Thank you!

    Hi @kay69

    I have checked the screenshot you shared and your website (https://shop.zahitrade.com/) and I can see two different language on the footer widgets area as well.

    Can you temporarily disable the WPML String Translation plugin and check if this makes any difference?

    Thread Starter Kay69

    (@kay69)

    Hello Rafy,

    No change! We do have “Storefront Footer Bar” plugin, however, it is deactivated.

    Regards,

    Thread Starter Kay69

    (@kay69)

    Hello Rafy,

    It worked after a while!

    Should we reinstall WMPL string?

    Mirko P.

    (@rainfallnixfig)

    Hello @kay69,

    Make sure the plugins are up to date and if the issue occurs again reach out to the plugin(s) author and report the behavior.

    If you want to know more about theme or plugin conflicts check out this guide.

    Thread Starter Kay69

    (@kay69)

    Dear Mirko,

    Issue’s been resolved.

    Thank you for your assistance.

    Regards,

    Khaled A.

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