Support » Theme: Ascent » Footer Disappeared after Theme update

  • Resolved mb299

    (@mb299)


    @pitabas

    Hello,
    My theme updated to 3.8.5 today & since then the footer disappeared. Last week when the theme updated, i had the same problem, which was resolved.

    https://www.mindtofocus.com

    I suggest you please find a permanent solution to this so that we don’t have it in future.

    Please let me know what needs to be done to rectify this issue.

    Thanks / Manish

Viewing 14 replies - 1 through 14 (of 14 total)
  • Theme Author Pitabas

    (@pitabas106)

    Hi @mb299,

    Last time I checked you have installed some caching plugin so some JS and CSS files are not loading. Please reinstall the caching plugin and clear the cache then it will work.

    Theme Author Pitabas

    (@pitabas106)

    Hi @mb299,

    The following files are showing 404 not found error. I believe it’s a caching issue. Please clear the caching plugin cache and try again.

    https://www.mindtofocus.com/wp-content/themes/ascent/assets/js/minified/appear.config.min.js?ver=5.2.4
    
    https://www.mindtofocus.com/wp-content/themes/ascent/assets/js/minified/swipebox-config.min.js?ver=5.2.4

    @pitabas106

    I did all cleanup of cache using my plugin. Deleted the previous plugin, re-installed it …still no luck.
    Completely deleted the plugin again & installed a new plugin from a different provider…No luck.

    Dev

    (@devadattas)

    @mb299

    I was just checking, seems there is a problem with your server configuration. While the JS Files are available under the latest version of the Plugin at https://themes.svn.wordpress.org/ascent/3.8.5/assets/js/minified/ they are not accessible from your server and these files are sending a 403 forbidden error.

    Eg: https://www.mindtofocus.com/wp-content/themes/ascent/assets/js/minified/appear.config.min.js

    Please check your server configuration (it’s most probably a roge .htaccess file which might be causing this issue.).

    @pitabas106

    So what needs to be done? And why the server configuration was all right before the theme updated & not after that?

    Please suggest.

    Manish

    Dev

    (@devadattas)

    @mb299 Ideally, you can try removing the entire ascent directory from your server and uploading the extracted copy of the plugin from https://downloads.wordpress.org/theme/ascent.3.8.5.zip

    That should take care of any rogue .htaccess files in the ascent directory which might have got introduced because of the hosting.

    @devadattas

    I am not really equipped to do this. However, I shared my credentials with @pitabas106
    + I don’t want to lose out on any content or settings whatsoever by deleting & uploading while unequipped.
    + The theme will be updated many times in future as well & i really don’t want to get into this kind of troubleshooting. Is there a better way out?

    Let me know if you guys can do this & save my content & settings too.

    Dev

    (@devadattas)

    @mb299

    The theme is designed to handle upgrades gracefully without losing any content/configuration. The issue mentioned seems specific to your hosting environment. You should check with your hosting provider as to why these JS files are throwing 403 errors. For avoiding such issues with future theme upgrades, you should ensure the website hosting environment does not cause problems with the permissions of the theme files.

    @devadattas @pitabas106

    Possibly, i will check with my hosting company as well.

    On second thoughts, do you think the security plugin can be a issue too? I am using All in One WP Security & should this be the issue, please do let me know.

    However, an update just now… The footer content is back again & all is good now. Just don’t know HOW? Any ideas?

    Manish

    Dev

    (@devadattas)

    @mb299 It appears https://www.mindtofocus.com/wp-content/themes/ascent/assets/js/minified/appear.config.min.js is now accessible so the footer started showing up.

    @devadattas How is still not understood.

    I didn’t do anything and so did you but it started working..

    Any logical reason? Meanwhile, let me observe the functionality.

    Thanks

    Dev

    (@devadattas)

    @mb299

    I am not sure. Please check with your hosting environment.

    @devadattas Sure, thank you for your time.

    Theme Author Pitabas

    (@pitabas106)

    Issue has been fixed.

    • This reply was modified 3 months ago by Pitabas.
Viewing 14 replies - 1 through 14 (of 14 total)
  • You must be logged in to reply to this topic.