Support » Themes and Templates » Footer and Ticker are gone after a Theme update (The Box by Design Lab

  • Resolved Grant Allman

    (@grant-allman)


    WordPress 4.1 running The Box theme.

    My footers are not being displayed and my Ticker scrolling message has disappeared.
    Now I did the latest WordPress update and it had new themes to add.
    I am not skilled with the WordPress programming so I do not seem to have the knowledge to trouble shoot this issue.

    my site is ffcc.ca

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    First, two important questions:

    1. Did you update the theme, or just WordPress?

    2. Were the footer and ticker changes made by editing the theme’s files directly?

    Thank you for responding
    I updated the Theme.
    I know the footer was edited in the theme.
    I do not know about the ticker.

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    Ok, when you update a theme, all files are replaced, including any you may have directly modified.

    This is why we always recommend creating a Child Theme, so that the modified files exist outside the parent theme and won’t be replaced when it’s updated.

    See this for more details: https://codex.wordpress.org/Child_Themes

    If you have a backup of the old theme, you can restore it, use it as a starting point for your child theme, then update it. If you don’t have a backup of the old theme, you’ll need to start from scratch with the changes, but please do make a child theme this time.

    Thank you
    I will make the child theme.

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    You’re welcome!

Viewing 5 replies - 1 through 5 (of 5 total)
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