Support » Plugin: FooGallery - Image Gallery WordPress Plugin » FooGallery Allow & Contuine Problem

  • Resolved arslanemre

    (@arslanemre)


    After successfully setup for FooGallery 1.6.15 version. When I wanted to go to settings for foogallery. Allow & continue and skip page appear. When I click on allow & continue the page is forwarding me to “https://wp.freemius.com/action/service/user/install/” pages and the pages gives me error called “The server IP address of wp.freemius.com could not be found.” – “DNS_PROBE_FINISHED_NXDOMAIN”

    I am using the last version of wordpress. Does anyone have a solution for it?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support phillcoxon

    (@phillcoxon)

    Hi @arslanemre,

    It sounds like the freemius licensing server ip address may be blocked by your firewall?

    If you have direct access to your firewall would you please whitelist the ip for wp.freemius.com which is currently

    104.18.55.29

    If you don’t have direct access would you ask your hosting provider to ensure that ip address is whitelisted so that FooGallery can communicate with our licensing server to enable your account and activate the plugin?

    Let me know how you get on.

    Plugin Support phillcoxon

    (@phillcoxon)

    Hi @arslanemre,

    We haven’t heard back from you regarding this so will assume you’ve resolved the issue and I’ll close this support request.

    Please open a new support request if we can help with anything else.

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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