Fonts are not displayed/loaded on mobile – no matter in which browser

  • Resolved mindkicks

    (@mindkicks)


    2 years, 9 months ago

    Hello,

    I am using Adobe Fonts via the plugin and have also adjusted all other settings accordingly.
    In desktop browsers (Chrome, Firefox, Safari) the fonts are also all displayed correctly, but not on mobile.
    Neither in Chrome, nor Firefox or Safari.

    What do I have to set/change so that the fonts are also displayed on mobile?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    2 years, 9 months ago

    Hi @mindkicks,

    Could you please let us know which part of your site above that uses Adobe Fonts? Maybe share with us a screenshot pointing to that section.

    Kind regards,
    Herman 😊

    Thread Starter mindkicks

    (@mindkicks)

    2 years, 9 months ago

    Hi,

    the whole Website. 😉

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    2 years, 8 months ago

    Hi @mindkicks, so sorry for the long delay.

    Please consider reaching out to us through our Support Portal, so we can take a look closer at it.

    Kind regards,
    Herman 😊

    Thread Starter mindkicks

    (@mindkicks)

    2 years, 8 months ago

    Hi,

    so for one I can’t select the plugin regarding Adobe Fonts and I don’t have a purchase key. The plugin is free.
    So how should I fill out the form in the best possible way?

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    2 years, 8 months ago

    Hi @mindkicks, sorry, again, for the delay.

    You can pick Other. Refer to this screenshot, please.

    Once you submit a ticket, please mark this thread as Resolved.

    Kind regards,
    Herman 😊

    Thread Starter mindkicks

    (@mindkicks)

    2 years, 8 months ago

    Hi,

    I would, but again, I don’t have a license key to enter because the plugin is free.

    Honestly, I’m a bit annoyed that this is dragging on forever now. My request was at the beginning of February.

    Look here: https://ibb.co/ygvyxpH

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    2 years, 7 months ago

    Hi @mindkicks,

    Sorry. Please submit a ticket thru this link instead. Just mentioned this thread in the ticket so you don’t need to re-explain anything.

    Besides, by reaching out to us through our Support Portal, you will get a faster response. You can also share anything safely and privately.

    Kind regards,
    Herman 😊

    Thread Starter mindkicks

    (@mindkicks)

    2 years, 7 months ago

    This is the support portal of Astra. Why?
    I do not use the Astra theme. I use a PLUGIN regarding Adobe Fonts.

    I have now created a ticket there. I really hope that I finally get help here and not be put off again or whatever.

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    2 years, 7 months ago

    Hi @mindkicks,

    Yes, when the users of our plugins that available on WPorg can’t reach out to us through the first link, we will ask them to get in touch with us through the second link, even though it is not related to Astra.

    I notice that one of our support agents has responded to your ticket. Please continue the conversation related to this issue using the ticket. I am going to mark this thread as resolved.

    Kind regards,
    Herman 😊

Viewing 9 replies - 1 through 9 (of 9 total)

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