• Resolved clarinet02

    (@clarinet02)


    Hi,
    When I am in the orders page, if I select an order or orders and then select “Make PDF invoice”, I get an error message about a missing font. And when I click on the link that appears, the download link for the fonts is broken.

    This is a new problem, I have been using the plugin for a year with no problem, why is there suddenly a font missing? And can you help me fix it?

    Thanks!
    Geneviève

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Mrinal Haque

    (@mrinal013)

    Hello @clarinet02

    Thanks for contacting us and sorry for the experience with the font issue.

    1. Please go to wp-content -> uploads folder from your site Cpanel/file manager/any other software. Make sure all folders have the right permissions.
    2. Delete all folders related to ‘WOO-INVOICE’.
    3. Then go to Dashboard -> Challan page. Fonts should download automatically. A progress bar should be here. If you need personal fonts, then go to Dashboard -> Challan -> Upload Fonts page.

    Let us know further. We will be happy to assist more with this issue.

    Plugin Contributor Mrinal Haque

    (@mrinal013)

    Hello @clarinet02

    Would you please let us share the update on this issue? We will like to assist further.

    Plugin Contributor Mrinal Haque

    (@mrinal013)

    Hello @clarinet02

    It’s been a while since I heard from you. Hopefully, your problem has been solved. I’ll mark this as resolved. In the future, if you face any error or looking for some functionality, click “Open a new topic” and describe your issue in detail as much detail as you can. We will be happy to solve your problem anytime.

Viewing 3 replies - 1 through 3 (of 3 total)
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