Support » Plugin: SendPress Newsletters » Font issue on Mobile Viewing

  • an image i captured
    i cant solve this. how did i get this is. i paste the writing using Word importer on TinyMCe and push a test mail.

    What i see is turkish characters are apearing like this. but not on compute browser just on mobile.

    When i dont use word importer and type “öğşiç etc.” its working. i try to change the font on word but it doesnt make any sense =) good luck & hf ..

    http://wordpress.org/plugins/sendpress/

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author itdoug

    (@itdoug)

    It sounds to me like the word importer is your issue. My guess is it probably does not work very well with foreign characters. You probably need to make sure that you are adding plaintext into the email message. We have also heard that Some people have had more luck starting a new message after our recent update to get characters to encode properly.

    Lastly, you can try adjusting the sending encoding under the sending account settings, but I would not recommend doing that unless you exhaust all other options or you really know what you’re doing.

    Kolmz

    (@kolmz)

    Hi guys im back after few months :)..

    i found a new char problem for me.. When using utf8.. everything ok.

    But for the broken char of turkish, choosing iso-8859-9 stops sending.. with utf8 sending works.

    also 8859-9 turns with a error “” charset `ISO-8859-9′ not supported, assuming iso-8859-1 “”

    should i tweak phpmailer-class ? or anything else which is healtier 🙂

    Yours..

    Plugin Author itdoug

    (@itdoug)

    We’ll take a look. Is it a particular browser?

    Kolmz

    (@kolmz)

    No its not =)

    Chrome 31.0.1650.57
    Explorer 11.0.9600

    Still facing

    This is bad for you to response very slowly or behaving like its up to you to leave a reply to the posts.. whatever it is i feel like that..

    i am here about 5 months watching you guys .. and already made my clients pro member.

    But we CANT FİX THİS CHAR İSSUE.. THERE İS ALWAYS A PROBLEM WİTH THİS. AND I GOT BORED OF MY CLİENTS SAYİNGS.. HOW THE HECK AM I GONN FİX THİS

    Plugin Author itdoug

    (@itdoug)

    Sorry that you’re feeling frustrated. We appreciate that you’ve referred us to others.

    We aren’t ignoring you. We discussed this in our last meeting. We just aren’t sure what/where the issue is yet.

    Please click the following link for instructions on what info to provide support. Remove your URL from the output.

    http://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/

    Screenshots may help too.

    Also, please understand that this is the free support area. We respond to everything but need to prioritize pro issues and fixes. If one of your pro clients is having the issue have them open a support ticket and we will move it further up our list.

    Thanks!

    Plugin Author itdoug

    (@itdoug)

    Just wanted to let you know that this has been written up as an official bug.

    Could you also confirm:

    Everything works fine with UTF except for the Turkish character? When trying to fix the Turkish character issue with UTF, you tried iso-8859-9, which does not send it all. Is that a correct summary of the issue? If so, I would like to add that clarification to our bug report to help the developer fix.

    We may Have some additional questions. We would also appreciate it if you could provide the output from your support tab. please remove your URL from the output.

    http://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/

    hey itdoug.. Yes thats what i have been experiencing.. ı meen with “not sending all” is When i push “Start Sending Mails” nothing happens, just the pop-ups and waits for a long while.. no sending.. But when i swithc to iso-8859-15 / UTF / iso-8859-1 sending works.. But this time the fonts are broken =)..

    I have tried to edit sendpress-sender php.. not worked.. i didnt go further not to mess up..

    Thanks for the replies..

    This a nonpro client system info.. new build up.

    ### Begin System Info ###
    
    ## Please include this information when posting support requests ##
    
    Multi-site:               No
    
    SITE_URL:                 **
    HOME_URL:                 **
    
    SP Version:              0.9.6.3
    WordPress Version:        3.6.1
    
    Platform:                 Windows
    Browser Name:             Chrome
    Browser Version:          31.0.1650.57
    User Agent String:        Mozilla/5.0 (Windows NT 6.3; WOW
    			  64) AppleWebKit/537.36 (KHTML, l
                              ike Gecko) Chrome/31.0.1650.57 S
                              afari/537.36
    
    Database Tables:
    wp_sendpress_subscribers_event OK
    wp_sendpress_report_url OK
    wp_sendpress_subscribers_status OK
    wp_sendpress_subscribers OK
    wp_sendpress_list_subscribers OK
    wp_sendpress_queue OK
    
    Sending Method: 		  SendPress_Sender_Website
    
    PHP Version:              5.3.3-7+squeeze17
    MySQL Version:            5.5.29-30.0
    Web Server Info:          Apache
    
    PHP Memory Limit:         128M
    PHP Post Max Size:        32M
    
    WP_DEBUG:                 Disabled
    
    WP Table Prefix:          Length: 3 Status: Acceptable
    
    Show On Front:            posts
    Page On Front:             #0
    Page For Posts:            #0
    
    Session:                  Disabled
    Session Name:             PHPSESSID
    Cookie Path:              /
    Save Path:                /home/**/tmp
    Use Cookies:              On
    Use Only Cookies:         On
    
    UPLOAD_MAX_FILESIZE:      32MB
    POST_MAX_SIZE:            32MB
    WordPress Memory Limit:   40MB
    WP_DEBUG:                 Off
    DISPLAY ERRORS:           On (1)
    FSOCKOPEN:                Your server supports fsockopen.
    
    ACTIVE PLUGINS:
    
    SendPress: Email Marketing and Newsletters: 0.9.6.3
    Ultimate Coming Soon Page: 1.10.0
    WordPress SEO: 1.4.19
    WP-Mail-SMTP: 0.9.3
    
    CURRENT THEME:
    
    Explorable
    
    ### End System Info ###
    Plugin Author itdoug

    (@itdoug)

    We have a fix completed for your issue. It has not been released yet, but it will be part of the next free release. Could be up to 1-3 weeks before it is released since there are a few more features and fixes that will get included. If we get a little bit closer to a stable version, you can download an early release. But it’s not quite ready yet.

    hey itdoug.

    i appreciate this!

    Thanks for this quick fix. its a good day for us who uses iso related senders =))

    Hey guys today i have a new problem with the sending method..

    Multi-site: No

    SITE_URL: **
    HOME_URL: **

    SP Version: 0.9.7.2
    WordPress Version: 3.6.1

    Platform: Windows
    Browser Name: Chrome
    Browser Version: 31.0.1650.63
    User Agent String: Mozilla/5.0 (Windows NT 6.3; WOW
    64) AppleWebKit/537.36 (KHTML, l
    ike Gecko) Chrome/31.0.1650.63 S
    afari/537.36

    Database Tables:
    wp_sendpress_subscribers_event OK
    wp_sendpress_report_url OK
    wp_sendpress_subscribers_status OK
    wp_sendpress_subscribers OK
    wp_sendpress_list_subscribers OK
    wp_sendpress_queue OK

    Sending Method: SendPress_Sender_Website

    PHP Version: 5.3.3-7+squeeze18
    MySQL Version: 5.5.29-30.0
    Web Server Info: Apache

    PHP Memory Limit: 128M
    PHP Post Max Size: 32M

    WP_DEBUG: Disabled

    WP Table Prefix: Length: 3 Status: Acceptable

    Show On Front: posts
    Page On Front: #0
    Page For Posts: #0

    Session: Enabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /home/**/tmp
    Use Cookies: On
    Use Only Cookies: On

    UPLOAD_MAX_FILESIZE: 32MB
    POST_MAX_SIZE: 32MB
    WordPress Memory Limit: 40MB
    WP_DEBUG: Off
    DISPLAY ERRORS: On (1)
    FSOCKOPEN: Your server supports fsockopen.

    ///////

    another site working on right now.. im doing everything same with the previous websites i have completed, same hosting same vs everything same.. But its not sending.. when i get on to the sending account under settings.. pop up appers and says this..

    The following From address failed: root@localhost : MAIL not accepted from server,501,Your domain does not seem to be valid. Could not find MX record for your domain.
    SMTP server error: Your domain does not seem to be valid. Could not find MX record for your domain.

    SMTP server error: Your domain does not seem to be valid. Could not find MX record for your domain.

    SMTP -> FROM SERVER:220 cluster05.***.com

    SMTP -> FROM SERVER: 250-***.com [**.**.**.70], this server offers 5 extensions
    250-AUTH LOGIN
    250-SIZE 53248000
    250-HELP
    250-AUTH=LOGIN
    250 XSAVETOSENT

    SMTP -> FROM SERVER:501 Your domain does not seem to be valid. Could not find MX record for your domain.

    SMTP -> ERROR: MAIL not accepted from server: 501 Your domain does not seem to be valid. Could not find MX record for your domain.

    The following From address failed: root@localhost : MAIL not accepted from server,501,Your domain does not seem to be valid. Could not find MX record for your domain.
    SMTP server error: Your domain does not seem to be valid. Could not find MX record for your domain.

    I am using Wp-Mail-Smtp Plugin to switch from PHP Mail to SMTP Sending.. This is working on the other sites perfectly.. also i have checked the MX Records and all are done.. and same with the others..

    Plugin Author itdoug

    (@itdoug)

    It sounds as if you do not have a from address set in your sendpress basic styles settings. The server maybe rejecting the message because it does not have a proper from address. Could you take a look and/or provide a link with a screenshot of your basics styles and settings?

Viewing 12 replies - 1 through 12 (of 12 total)
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