Hi @ryanchmura
Thanks for the follow up. I tested this myself with 1500 slideshows and everything loaded fine. Can you let me know if you’re on Mac or PC and what browser you’re using?
Can you also try it in a different browser to see if there is any difference?
Thanks for the quick reply!
I am on Mac using chrome. Tested with Safari and it loaded the page when I clicked on the metaslider tab but won’t show any of the ones I have made in the past (dropdown shows nothing). Also at the top of the page, it says “this webpage is using significant memory, closing it may improve the responsiveness of your Mac”.
I click on the new slide button and it gets stuck midway loading the screen and then it is just a blank white screen, after 2 min I get a 404 with a message at the top of the page “this webpage was reloaded because it was using significant memory.
When you test with 1500 slideshows do they all have multiple slides on them? Could it have something to do with how much I have in my media library? I don’t have any issues anywhere else on my backend!
Thanks for your help with this
Hi @ryanchmura
I’ll work on a solution and try to have something in 1-2 weeks. I’m thinking to only load images for the first 20 slideshows, then after that just the text.
Can you revert back to the previous version for now?
Hey,
I am also facing a similar issue on my MAC while using both Chrome & Safari. The MetaSlider is stuck on “Searching Slideshows”.
Please update on the possible solution.
Thanks,
Hamza
Hi @hamza400
Can you open a new issue here? While the symptoms might be similar, often the solutions are not the same. Also, it’s easier to communicate one conversation at a time.
https://wordpress.org/support/plugin/ml-slider/#new-post
On the new post, can you check your browser console to see if there are any issues? Can you also mention how many slideshows you have?
https://updraftplus.com/faqs/how-do-i-open-my-browsers-developer-tools/
Thanks
Hey @kbat82 ,
How do I revert to a previous version?
Thanks
@ryanchmura – You can download a previous version at the bottom of this page. We have the development version ready but it has to go through testing stages before it’s released. Hopefully tomorrow.
https://wordpress.org/plugins/ml-slider/advanced/
Hi @ryanchmura @hamza400
This should be fixed in 3.15.2. Can you confirm whether the fix works?
Also, in some cases users with a lot of slideshows experiencing issues will need to increase their php memory to 256M. Usually this is done in php.ini but you may need to contact your hosting company.
Let me know if you have any questions.
Hey @kbat82
It works! I can load the tab again and make new slideshows. The dropdown menu says viewing 100 slideshows out of 3138 but doesn’t show anything but honestly, that isn’t a huge deal. I also can not search for my old ones but again, not a huge deal. I appreciate you working on a solution for this much appreciated!
Hi @ryanchmura
The dropdown menu says viewing 100 slideshows out of 3138 but doesn’t show anything
Can you explain this a bit? Do you have errors in the browser console?
It should be loading the first 100, then give you the option to load more if needed: https://prnt.sc/pxgx6r
See Here:
View post on imgur.com
There are a lot of errors that only show when on the meta slider page, not sure if there’s a way to export a full list of the console?
Hi @ryanchmura
Something seems broken with your server. You can check the network tab for more errors maybe.
https://prnt.sc/pxh6vv
You can also disable REST on MetaSlider, but I don’t recommend it (Better to fix the issues):
define(‘METASLIDER_FORCE_ADMIN_AJAX’, true);
Also, some people with a lot of slideshows needed to increase their PHP server memory limit, which you do in the php.ini file (memory_limit = 256M). Contact your host if not sure.
@kbat82
I get success true in all the XHR files and I believe my memory is already at 256MM but I will double-check! Is there anything specific I should be asking my host?
I get success true in all the XHR files
Can you show a screenshot of the data related to themes?
Does this mean the errors are gone? Those errors indicate the themes are not found, or the data is corrupted.
Did you switch to the admin-ajax version by adding the constant to wp-config.php? define(‘METASLIDER_FORCE_ADMIN_AJAX’, true);
Is there anything specific I should be asking my host?
You can ask them about the memory limit for PHP
