Support » Plugin: Smash Balloon Social Photo Feed » Follow button does not show after upgrade from 1.12.2 to 2.0.2

  • Resolved Apprique

    (@apprique)


    After upgrading from 1.12.2 to 2.0.2 the Follow button below the feed is not displayed anymore. I have saved settings, chosen colors (instead of using default colors), but without result. I don’t use the Load more button (it’s disabled).

    • This topic was modified 2 years, 7 months ago by Apprique.
Viewing 3 replies - 1 through 3 (of 3 total)
  • c.walter

    (@cwalterpas-solutionsch)

    Same for me, the follow button is missing after the update.

    Plugin Author smashballoon

    (@smashballoon)

    Hey guys,

    Sorry for the issue. We’re not able to replicate this on our end as the Follow button is displaying after the update, so would either of you be able to provide a link to the page on your site where you’re displaying the feed so we can take a look?

    Also, to confirm, is the “Show the Follow button” setting enabled in the settings at: Instagram Feed > Customize > Follow Button?

    If either of you is willing to contact us via our website support form with your “System Info” from the plugin (Instagram Feed > Support > System Info) and reference this thread then we can use your settings to see if we can replicate the problem.

    Many thanks,

    John

    Plugin Author Craig at Smash Balloon

    (@craig-at-smash-balloon)

    We figured out that this issue could occur if an account was not properly connected at some point. We added some workaround in version 2.1 for this that should help.

    This thread has been quiet for awhile so I’m going to mark it as resolved. Let me know if you need more help with this though!

    – Craig

Viewing 3 replies - 1 through 3 (of 3 total)
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