Folders not moving over to new version

  • Resolved AJ Don

    (@cultural-keys)


    1 year, 4 months ago

    Today I had to update from the ‘old version’ 5.0.8, to a newer version. It said I could import all my old folders from the previous version, but when I try to do that, it just returns an error.

    When i go to my media app, none of the images appear, nor any folders.

    Please advise how to fix it.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 16 through 18 (of 18 total)
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  • guupt

    (@guupt)

    1 year, 3 months ago

    Any solution arrived? Got the same issue..

    since version 5.0.8, after every version, when i updated i had to restore because i lost the file tree menu

    Plugin Support Bruce

    (@ninjateamwp)

    1 year, 3 months ago

    Hi @cultural-keys ,
    Sorry that we missed your message.
    It seems you contacted our team and this has been figured this out now?

    Hi @guupt ,
    This is not a common issue, as I have not seen a report about this being a general issue yet. Could you please reach our dev team for a Teamview to check for you:
    ninjateam.org/support

    Kind regards,
    Bruce

    guupt

    (@guupt)

    1 year, 3 months ago

    Ok.

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