Support » Plugin: FileBird - WordPress Media Library Folders & File Manager » Folders not moving over to new version

  • Resolved AJ Don

    (@cultural-keys)


    Today I had to update from the ‘old version’ 5.0.8, to a newer version. It said I could import all my old folders from the previous version, but when I try to do that, it just returns an error.

    When i go to my media app, none of the images appear, nor any folders.

    Please advise how to fix it.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 18 total)
  • Hi @cultural-keys ,

    Thanks for writing to us today!

    Please note that all your settings would be preserved if you update like this:
    https://ninjateam.gitbook.io/filebird/how-to-update-filebird

    Kind regards,
    Alina

    Thread Starter AJ Don

    (@cultural-keys)

    @alina98 Thanks for the fast follow up.

    So I followed the instructions, deactivated, deleted, and uploaded the latest version (5.1).

    But the same issue remains. When I go to Media, the folders don’t appear, it just says ‘loading’ continuously.

    Also, my pro license hasn’t carried over, so I assume that’s yet another step?

    Please advise.

    AJ

    Thread Starter AJ Don

    (@cultural-keys)

    Looking at the Page Inspect data, i see that this error code is coming up;

    {"code":"rest_forbidden","message":"Sorry, you are not allowed to do that.","data":{"status":401}}
    
    of this file
    
    

    https://www.culturalkeys.cn/wp-json/filebird/v1/get-folders?sort=

    Of course, I’ve no idea what the issue is.

    • This reply was modified 9 months, 3 weeks ago by AJ Don.

    Hi @cultural-keys ,

    Due to WordPress rule, please reach out to our dev team for further support here:
    https://ninja.ticksy.com/ticket/

    Thank you!
    Alina

    Thread Starter AJ Don

    (@cultural-keys)

    Wow, congratulations for providing such bad support!

    Your update broke a product I paid for, but I don’t get support unless I buy another 6 months ‘support’ license.

    I didn’t break it. Your update did. What is the point of ‘lifetime updates’ if your updates break the product???

    • This reply was modified 9 months, 3 weeks ago by AJ Don.

    Hi @cultural-keys ,

    There are some information we need but due to WordPress rules, we cannot ask for the information here which is why you need to contact us here:
    https://ninja.ticksy.com/ticket/

    So that our dev team can check and fix the issue for you.

    Hope that is clear?

    Kind regards,
    Alina

    Thread Starter AJ Don

    (@cultural-keys)

    Your ‘update’ broke the plugin.

    Your ‘update’ stole my ‘lifetime’ license.

    Your website ‘support’ only supports you if you pay an extra ‘support’ fee.

    I didn’t break the plugin, you did. But now, you are refusing to fix it.

    Extremely shady business practice. I have wasted my time and money, and will have to look for a replacement. But hopefully this will serve as a warning to others to avoid this plugin.

    Plugin Support Bruce

    (@ninjateamwp)

    Hi @cultural-keys ,

    Sorry, but this is an absolutely false claim that you are making to the public here, alleging that we are being shady in our business.

    We explained to you that we cannot provide PRO support here because it goes against WordPress’s forum policy, but since you could not extend your support does not put our business to a ‘shady point’ as you’ve claimed.

    So in this case, I urge you to get in touch with us here to get totally free support for your case:

    ninjateam.org/support

    Looking forward to seeing you on the other side.

    Kind regards,
    Bruce

    Plugin Support Bruce

    (@ninjateamwp)

    Hi @banijadev ,

    Thanks for coming here!

    You can create a separate thread here to get help, please:
    https://wordpress.org/support/plugin/filebird/

    By the way, I checked and found that our ticket site is not broken at all as you’ve mentioned. To gain entry for receiving technical help related to PRO-versions, you can use the Envato login button or manually enter your purchase-code.

    Kind regards,
    Bruce

    Thread Starter AJ Don

    (@cultural-keys)

    a) I 100% stand by my assertion.

    “I urge you to get in touch with us here to get totally free support for your case”

    Except it’s not free is it? When you follow that link, and try to get support, it tells you that you aren’t entitled to support, because your license expired. So even though I didn’t break the plugin, and the only thing I did was update it, I can no longer get support.

    Yet you are claiming support is free. The same way you claim buying FileBird Pro gives you a lifetime of Pro, except when you update it, it breaks, you lose Pro, and have no way to connect support because it’s not free!

    See where the shady part comes in now?

    b) Don’t mark something as resolved, when you blatantly haven’t offer a solution to it.

    Plugin Support Bruce

    (@ninjateamwp)

    Hi @cultural-keys ,

    Sorry, but it will violate WordPress’s policy to talk about PRO-version here. So in other to get support for PRO-version, you can reach us here:

    ninjateam.org/support

    Here is a screenshot showing 4 options you can get support with on that page, 3 of which are totally-free, and we never claim that you must pay-in other to get support for license-related issues or updates:

    https://drive.google.com/file/d/13OznLetheVfYsfGHiyDlWvqpk13tI8jq/view?usp=drivesdk

    I think, we can mark as resolved now, so we see you on the other side.

    Thank you.

    Kind regards,

    Bruce

    Thread Starter AJ Don

    (@cultural-keys)

    My original issue;

    “Today I had to update from the ‘old version’ 5.0.8, to a newer version. It said I could import all my old folders from the previous version, but when I try to do that, it just returns an error. When i go to my media app, none of the images appear, nor any folders. Please advise how to fix it.”

    Then;

    “Also, my pro license hasn’t carried over, so I assume that’s yet another step?”

    Have either of these been fixed? No. Ergo, not resolved. IF they get fixed, one way or another, then I will mark this as resolved.

    With regards to your other ‘issues’ with what I have wrote, TWICE I was told to contact support via https://ninja.ticksy.com/ticket/ which only offers support to paid licenses, no matter what the issue, despite me saying my paid license had expired.

    As for you saying “I really can’t help you if you don’t simply understand how to get free support via our support link”, which is here, are you trying to say I’m stupid? Like I said, I told your colleague above that I didn’t have an extended license, but she still directed me to open a ticket, knowing full well it wouldn’t work;

    Me: “I don’t get support unless I buy another 6 months ‘support’ license.”
    Alina: “we cannot ask for the information here which is why you need to contact us here: https://ninja.ticksy.com/ticket/

    That is the link to your paid-only support, correct? We are both busy people, I’m sure. But as you can no doubt see, I asked for support many times, and each time I was told I had to use a pay-only support channel. Never was it made clear, either here or on your own website, that there was any free option until you spelled it out, then insulting me for thinking that the one paid-only support option I was told to use, didn’t mean ALL were paid-only. Do you honestly think that is good customer service?

    Hi @cultural-keys ,

    I sincerely apologize for the misunderstanding!

    Please reach out to us, so we can check and fix the issue for you:
    https://www.facebook.com/ninjateam.org/
    ninjateam.wp@gmail.com

    I will be expecting your feedback on the on the other side.

    Thank you!
    Alina

    Thread Starter AJ Don

    (@cultural-keys)

    Thank you Alina. I appreciate that. I will do!

Viewing 15 replies - 1 through 15 (of 18 total)
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