Folders not moving over to new version

Looking at the Page Inspect data, i see that this error code is coming up;

{"code":"rest_forbidden","message":"Sorry, you are not allowed to do that.","data":{"status":401}}

of this file

https://www.culturalkeys.cn/wp-json/filebird/v1/get-folders?sort=

Of course, I’ve no idea what the issue is.

• This reply was modified 3 months, 1 week ago by AJ Don.

Wow, congratulations for providing such bad support!

Your update broke a product I paid for, but I don’t get support unless I buy another 6 months ‘support’ license.

I didn’t break it. Your update did. What is the point of ‘lifetime updates’ if your updates break the product???

• This reply was modified 3 months, 1 week ago by AJ Don.

Your ‘update’ broke the plugin.

Your ‘update’ stole my ‘lifetime’ license.

Your website ‘support’ only supports you if you pay an extra ‘support’ fee.

I didn’t break the plugin, you did. But now, you are refusing to fix it.

Extremely shady business practice. I have wasted my time and money, and will have to look for a replacement. But hopefully this will serve as a warning to others to avoid this plugin.

a) I 100% stand by my assertion.

“I urge you to get in touch with us here to get totally free support for your case”

Except it’s not free is it? When you follow that link, and try to get support, it tells you that you aren’t entitled to support, because your license expired. So even though I didn’t break the plugin, and the only thing I did was update it, I can no longer get support.

Yet you are claiming support is free. The same way you claim buying FileBird Pro gives you a lifetime of Pro, except when you update it, it breaks, you lose Pro, and have no way to connect support because it’s not free!

See where the shady part comes in now?

b) Don’t mark something as resolved, when you blatantly haven’t offer a solution to it.

My original issue;

“Today I had to update from the ‘old version’ 5.0.8, to a newer version. It said I could import all my old folders from the previous version, but when I try to do that, it just returns an error. When i go to my media app, none of the images appear, nor any folders. Please advise how to fix it.”

Then;

“Also, my pro license hasn’t carried over, so I assume that’s yet another step?”

Have either of these been fixed? No. Ergo, not resolved. IF they get fixed, one way or another, then I will mark this as resolved.

With regards to your other ‘issues’ with what I have wrote, TWICE I was told to contact support via https://ninja.ticksy.com/ticket/ which only offers support to paid licenses, no matter what the issue, despite me saying my paid license had expired.

As for you saying “I really can’t help you if you don’t simply understand how to get free support via our support link”, which is here, are you trying to say I’m stupid? Like I said, I told your colleague above that I didn’t have an extended license, but she still directed me to open a ticket, knowing full well it wouldn’t work;

Me: “I don’t get support unless I buy another 6 months ‘support’ license.”
Alina: “we cannot ask for the information here which is why you need to contact us here: https://ninja.ticksy.com/ticket/“

That is the link to your paid-only support, correct? We are both busy people, I’m sure. But as you can no doubt see, I asked for support many times, and each time I was told I had to use a pay-only support channel. Never was it made clear, either here or on your own website, that there was any free option until you spelled it out, then insulting me for thinking that the one paid-only support option I was told to use, didn’t mean ALL were paid-only. Do you honestly think that is good customer service?

Thank you Alina. I appreciate that. I will do!