Title: Folder showing as empty?
Last modified: September 3, 2026

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# Folder showing as empty?

 *  Resolved [primitivenet](https://wordpress.org/support/users/primitivenet/)
 * (@primitivenet)
 * [2 days, 20 hours ago](https://wordpress.org/support/topic/folder-showing-as-empty/)
 * When I select a folder within my Google Drive it always shows as empty.
 * I’m using the Automatic connection option.
 * The folders all appear fine to select, but every single one of them appears to
   be empty?
   This otherwise looks like the exact plugin I’m after, so would love
   to get this fixed.I cannot connect to the docs pages at all, so can’t look into
   this myself right now – are they down?[https://sovlix.com/docs/drivehub-manual-google-drive-connection-setup-guide/](https://sovlix.com/docs/drivehub-manual-google-drive-connection-setup-guide/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [afiyah](https://wordpress.org/support/users/afiyah/)
 * (@afiyah)
 * [1 day, 22 hours ago](https://wordpress.org/support/topic/folder-showing-as-empty/#post-19011282)
 * Hi [@primitivenet](https://wordpress.org/support/users/primitivenet/) ,
 * Thanks for reaching out and sharing your experience with us!
 * Regarding the issue where folders appear empty while using the Automatic connection
   option, this typically happens due to strict API access restrictions and security
   guidelines set by Google and WordPress regarding broad permissions. Specifically,
   this occurs because Automatic Mode is designed around Google’s privacy-focused
   and narrower `drive.file` permission. Unlike unrestricted access scopes, this
   permission only grants access to files created by the app or explicitly made 
   available through supported selection flows, which prevents an application from
   viewing every pre-existing file or folder contents added directly inside Google
   Drive. Because of this, a folder selected in Automatic Mode can appear empty 
   or may not show every file that you can see when you open Google Drive directly.
 * This is not a bug. Your files are completely safe, have not been deleted, and
   remain in your Google Drive, as they simply fall outside the scope of the limited`
   drive.file` access model.
 * In previous versions, the automatic mode was much more automated, but to ensure
   high security and full compliance with both WordPress and Google security protocols,
   we had to deprecate or limit some of those automated features that could pose
   potential security risks to your site.
 * For the safest and most reliable experience right now, we highly recommend switching
   to the Manual Mode. Our UI also suggests manual connection as the preferred method
   for this reason. If you need full browsing access to your existing library and
   broader management capabilities, Manual Mode is the ideal choice.
 * Also, regarding the documentation link you mentioned, we have fixed it, and you
   can now read the full manual setup guide here: [https://sovlix.com/docs/drivehub-manual-google-drive-connection-setup-guide/](https://sovlix.com/docs/drivehub-manual-google-drive-connection-setup-guide/)
 * Additionally, our engineering team is actively working on optimizing the connection
   flow, and an updated version with improvements will be released very soon.
 * Thank you for your patience and for helping us improve!
 *  Thread Starter [primitivenet](https://wordpress.org/support/users/primitivenet/)
 * (@primitivenet)
 * [1 day, 21 hours ago](https://wordpress.org/support/topic/folder-showing-as-empty/#post-19011334)
 * Thank you! Super helpful 🙂
   (And pleased I can access the docs again)

Viewing 2 replies - 1 through 2 (of 2 total)

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 * 2 replies
 * 2 participants
 * Last reply from: [primitivenet](https://wordpress.org/support/users/primitivenet/)
 * Last activity: [1 day, 21 hours ago](https://wordpress.org/support/topic/folder-showing-as-empty/#post-19011334)
 * Status: resolved