Title: FluentForms & Cleantalk Integration
Last modified: September 1, 2026

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# FluentForms & Cleantalk Integration

 *  Resolved [Pieter Sand](https://wordpress.org/support/users/beachholiday/)
 * (@beachholiday)
 * [2 weeks, 5 days ago](https://wordpress.org/support/topic/fluentforms-cleantalk-integration/)
 * Dear Support,
 * We use the integration of Cleantalk with FluentForms and we received multiple
   comments from customers that they couldn’t send / submit contact forms, as their
   entry was marked as spam by Cleantalk.
 * What would you recommend to address this issue? Can we make Cleantalk less strict
   in what it regards as spam?
 * The setting we used was “Mark as Spam and Skip Processing”.
 * We have now switched to “Mask as Spam“, in the hope that this permits the spam
   submission and simply marks it as a spam.
   Could you explain the difference between
   the three settings: “Mask as Spam“, “Make the Form Submission as failed“ and “
   Mark as Spam and Skip Processing”. It may seem obvious but I would appreciate
   a clarification, as the support documents don’t state what each setting does.
 * Many thanks for your help on this.
 * Piet

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [eugenecleantalk](https://wordpress.org/support/users/eugenecleantalk/)
 * (@eugenecleantalk)
 * [2 weeks, 4 days ago](https://wordpress.org/support/topic/fluentforms-cleantalk-integration/#post-19008432)
 * Hello Piet.
 * If you select the “Make the Form Submission as failed” option, you will not see
   records that have been flagged as spam in the Entries section. The other two 
   options will place spam submissions in the Entries section with a “spam” label.
   Most likely, with the “Mark as Spam and Skip Processing” option, the visitor 
   will see a message indicating that the submission was blocked if the request 
   is marked as spam, while with the “Mark as Spam” option, the visitor will see
   that the form was submitted successfully. But that’s just my guess. The integration
   is being developed on the FluentForms side.
 * We need to analyze the requests from your website to determine the cause of the
   false positives. Could you tell us the name of your site or its Service #? You
   can find the Service # here: [your CleanTalk dashboard](https://cleantalk.org/my/?cp_mode=antispam)
   → the “Settings” button under your site name.
 * Also, please mark records in your Anti-Spam Log where our service made wrong 
   decision according to this guide: [https://cleantalk.org/help/feedback-spam](https://cleantalk.org/help/feedback-spam).
   Write to us after. We will analyze these requests.
 *  Plugin Support [denisxam](https://wordpress.org/support/users/denisxam/)
 * (@denisxam)
 * [2 weeks, 1 day ago](https://wordpress.org/support/topic/fluentforms-cleantalk-integration/#post-19012172)
 * Hello
 * We have not heard back from you for several days, so I am going to mark this 
   topic as resolved. If you have any further questions, you can open a new topic
   or contact us through our private ticket system:
   [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)

Viewing 2 replies - 1 through 2 (of 2 total)

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 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.gif?rev=3539767)
 * [Spam protection, Honeypot, Anti-Spam by CleanTalk](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
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 * 2 replies
 * 3 participants
 * Last reply from: [denisxam](https://wordpress.org/support/users/denisxam/)
 * Last activity: [2 weeks, 1 day ago](https://wordpress.org/support/topic/fluentforms-cleantalk-integration/#post-19012172)
 * Status: resolved