Support » Plugin: FrescoChat Live Chat » Flexy Talk Advert

  • Resolved ajamm


    Now, I know this might be intentional… but the fisrt time a user visits the site… instead of a invitation to chat, they get a ‘Get a chat box like this on your website’ advert, and a FlexyTalk logo.

    This wouldnt be so bad if it was just a small logo that linked to the Flexytalk site.

    The whole idea of the plugin is to get chats to improve visitor engagement… and primarily on the FIRST visit.

    Is there any way to disable this.. or just buy the commercial version?

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  • Hello ajamm,

    This page contains more information on the sponsored part. Specifically question 4:

    And in reply of your concerns:

    1) First of all: The chat still works on the frist visit, people can still open the Live-Chat with you, even when the sponsored message it shown (above the Live-Chat button)

    2) We did quite some investigation on Live-Chat and engagement on the first pageview of a visit is exactly the one that most people don’t want to get engaged. It’s similar to the situation you enter a store, and with the first step entering the store a salesman start to ask you if he can help you, not the best way to improve customer engagement. However, banners and ads are accepted to be posted in the stores entry door!

    And yes, of course there is a way to disable the ads. As explained on our FAQ ( it’s currently for just $2.75 a month. Don’t tell me that isn’t a bargain to improve your customer/visitors engagement!

    Thankyou Casper,

    That sounds very reasonable. I will continue the trial and see how it goes.

Viewing 2 replies - 1 through 2 (of 2 total)
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