Support » Plugin: Flexible Product Add-Ons Free WooCommerce » Flexible Product Fields Support Policy – Please Read Before Posting

  • Plugin Author wpdesk

    (@wpdesk)


    Hello,

    Thank you for using Flexible Product Fields! We’re here if you need help.

    For the free version users, we provide limited support here in the WP.org support forums. We usually respond within 3 business days.

    Do you have Flexible Product Fields PRO? If you’re our customer, please report your issue here.

    Please follow these guidelines to ensure the fastest response times possible.

    Please check Flexible Product Fields documentation before posting. We have extensive docs that cover most of the use cases.

    We will be happy to help with:

    • Product bug fixes.
    • Questions about the product’s built-in features and functionality.

    We cannot help with:

    • Assistance installing and setting up the product (please consider the PRO version).
    • Compatibility with 3rd party plugins.
    • Customizing product visuals or functionality.
    • Server technical assistance & configuration.

    In order to get help, please:

    • Describe your issue in as much detail as possible.
    • Include screenshots (i.e. using Monosnap).
    • Provide URL to your website.

    If you have an urgent issue or need help with configuring the plugin, please consider purchasing Flexible Product Fields PRO. Apart from all PRO features you get priority, one-on-one, email support.

    Cheers,
    WP Desk Team

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