Support » Plugin: WooCommerce » Flat Rate shipping fee isn’t displaying

  • Resolved kateharris

    (@kateharris)


    Hey guys,

    I have been building this site for a friend and we want to use two different shipping carriers for delivery of the store. DHL for international and Evri for UK only deliveries.

    I have connected Evri to the site and it seems to be connected on Evri’s end.

    When I try a test out, the shipping rates from Evri’s end for the UK, aren’t showing.

    I have selected Flat Rate, with ‘None’ for Tax Status. Under cost, I’m using the following equation – [qty]*4.34

    This site has Elementor Pro, Astra, Astra ‘Store’ theme and WooCommerce

    I have tried to contact Evri, but no one will answer. I tried their chat online and all the options to select wanted tracking numbers, which I don’t have. The same when I call them. And they emailed me asking to set up a business account for them to help, which I don’t want to do. Just want to keep it as a pay as you go basis for now.

    I don’t know if this is the best place to ask for assistance, I was just thinking that the issue might be on the site’s end as it seems to look fine on Evri’s end.

    If anyone has had any experience with this or could point me in the right direction, I would be ever so grateful.

    Thank you,

    Kate

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter kateharris

    (@kateharris)

    I also forgot to add that I have added the UK as a shipping zone. I haven’t added any more shipping zones.

    Plugin Support Rynald0s.a11n

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @kateharris

    I am not familiar with the Evri integration, which specific plugin you are using for the integration, or how that ties in with flat rates which is a standalone method.

    As a first step, please provide us with your Status report, and also a screenshot of your overall shipping zones + your flat rate method, so we can take a closer look at that ad advise further.

    Cheers!

    Thread Starter kateharris

    (@kateharris)

    Hey @rynald0s

    Thank you for coming back to me.

    Evri doesn’t have a plugin. It’s simply connecting a Consumer Key, Consumer Secret and the Shop URL and then linking the WooCommerce account.

    Here’s the status report for you if it helps.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://mamadeeproducts.co.uk
    Site address (URL): https://mamadeeproducts.co.uk
    WC Version: 6.5.1
    REST API Version: ✔ 6.5.1
    WC Blocks Version: ✔ 7.4.3
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.0
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.33
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.36-cll-lve
    Max Upload Size: 8 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.5.1
    WC Database Prefix: wp8w_
    Total Database Size: 102.65MB
    Database Data Size: 97.61MB
    Database Index Size: 5.04MB
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    ### Post Type Counts ###
    
    attachment: 79
    cartflows_flow: 1
    cartflows_step: 2
    custom_css: 2
    elementor_library: 16
    jb_store_css: 8
    mailpoet_page: 1
    nav_menu_item: 24
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    post: 1
    product: 14
    product_variation: 11
    revision: 958
    shop_order: 11
    shop_order_refund: 1
    wp_global_styles: 2
    wpforms: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (25) ###
    
    Autocomplete WooCommerce Orders: by QuadLayers – 1.5.1
    BackWPup: by Inpsyde GmbH – 3.10.0
    Checkout Plugins - Stripe for WooCommerce: by Checkout Plugins – 1.4.4
    Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 6.1.6.1
    Complianz - Terms and Conditions: by Really Simple Plugins – 1.0.16
    Creative Mail by Constant Contact: by Constant Contact – 1.5.3
    Elementor Pro: by Elementor.com – 3.7.1
    Elementor: by Elementor.com – 3.6.5
    Embed Calendly: by Embed Calendly
    Shycoder – 3.0
    
    Google Listings and Ads: by WooCommerce – 1.13.3
    Site Kit by Google: by Google – 1.75.0
    Jetpack Boost: by Automattic – 1.4.2
    Jetpack: by Automattic – 10.9.1
    Really Simple SSL: by Really Simple Plugins – 5.3.2
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.22.12
    
    Use Any Font: by Dnesscarkey – 6.2.91
    WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.18
    DHL Express Commerce: by DHL Express – 3.0.0
    WooCommerce Stripe Gateway: by WooCommerce – 6.4.0
    WooCommerce Payments: by Automattic – 4.2.0
    WooCommerce Shipping & Tax: by WooCommerce – 1.26.0
    WooCommerce: by Automattic – 6.5.1
    Wordfence Security: by Wordfence – 7.5.10
    Smush: by WPMU DEV – 3.9.11
    WPFront Scroll Top: by Syam Mohan – 2.0.7.08086
    
    ### Inactive Plugins (2) ###
    
    CartFlows: by CartFlows Inc – 1.9.2
    WooCommerce PayPal Payments: by WooCommerce – 1.8.1
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #2889 - /store/
    Basket: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
    Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
    My account: #2892 - /my-account-2/
    Terms and conditions: #3795 - /terms-conditions/
    
    ### Theme ###
    
    Name: Astra
    Version: 3.8.1
    Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### WooCommerce Payments ###
    
    Version: 4.2.0
    Connected to WPCOM: Yes
    Blog ID: 203434058
    Account ID: acct_1KZfNd2EWuHQpEko
    
    ### Action Scheduler ###
    
    Complete: 117
    Oldest: 2022-05-01 22:01:40 +0000
    Newest: 2022-06-01 10:25:16 +0000
    
    Pending: 6
    Oldest: 2022-06-02 06:07:10 +0000
    Newest: 2022-06-06 14:12:14 +0000
    
    ### Status report information ###
    
    Generated at: 2022-06-01 11:51:25 +00:00
    

    I added the following code for the flat rate after watching this YT video – https://www.youtube.com/watch?v=4yuho7zaObI

    In this equation, [qty]*4.34 – the 4.34 is in sterling pounds and represents the cost for delivery per item.

    I have tried to attach some bits for you, but not too sure how to attach them for you. Would you be able to let me know how to do this, please and I will send them over for you.

    Thank you,

    Kate

    Thread Starter kateharris

    (@kateharris)

    Plugin Support Rynald0s.a11n

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @kateharris.

    Please move (drag and drop) your UK zone so that it displays first, here:

    https://snipboard.io/r1H3mn.jpg

    Let me know what that results in.

    Cheers!

    Thread Starter kateharris

    (@kateharris)

    @rynald0s

    You are amazing!!!

    thank you so much, it is now showing

    Kate

    Plugin Support Rynald0s.a11n

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @kateharris.

    You are most welcome.

    Just for some background:

    Zones match the customer address from top to bottom — the first to match the customer address is always used. In your case it was matching Worldwide shipping with disable flat rate, so it matched that first.

    Cheers!

    Thread Starter kateharris

    (@kateharris)

    @rynald0s

    That makes perfect sense. Thank you for the clarification!

    Kate

    Hi @kateharris

    Glad to hear it’s solved. I’m marking this thread as resolved. If you have further questions, feel free to start a new topic 🙂

    Thread Starter kateharris

    (@kateharris)

    Thank you @maykato

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