• Resolved oj202070

    (@oj202070)


    Hello,

    At checkout, when the customer enters their address and postcode, it only displays the free shipping and local shipping options for some postcodes and the correct flat rate for others.
    Even if the postcode is included in the flat rate shipping with a wildcard it still doesn’t display it. What could be the problem?

    System Status Report

    ### WordPress Environment ###
    
    WordPress address (URL): [Redacted]
    Site address (URL): [Redacted]
    WC Version: 9.4.3
    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
    Action Scheduler Version: ✔ 3.8.2
    Log Directory Writable: ✔
    WP Version: 6.7.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
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    PHP Version: 8.0.30
    PHP Post Max Size: 128 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 8.9.1
    OpenSSL/1.1.1w
    
    SUHOSIN Installed: –
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    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    [REDACTED]
    
    ### Post Type Counts ###
    
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    custom_css: 2
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    elementor_library: 3
    elementor-hf: 1
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    wpforms: 2
    
    ### Security ###
    
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    Hide errors from visitors: ✔
    
    ### Active Plugins (9) ###
    
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    Duplicate Page: by mndpsingh287 – 4.5.4
    Duplicator: by Duplicator – 1.5.11.2
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    Elementor Header & Footer Builder: by Brainstorm Force
    Nikhil Chavan – 1.6.47
    
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    Yoast SEO: by Team Yoast – 23.9
    WPForms Lite: by WPForms – 1.9.2.2
    
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    UpsellWP Lite - WooCommerce Upsell, Cross-sell and Order Bumps: by UpsellWP – 2.1.4
    Variation Swatches for WooCommerce: by CartFlows – 1.0.12
    Worldpay eCommerce for WooCommerce: by Worldpay – 1.0.4
    
    ### Settings ###
    
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    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
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    exclude-from-search (exclude-from-search)
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    rated-4 (rated-4)
    rated-5 (rated-5)
    
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    Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
    HPOS data sync enabled: –
    
    ### Logging ###
    
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    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
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    ### WC Pages ###
    
    Shop base: #996 - /shop/
    Cart: #997 - /cart/ -  Contains the [woocommerce_cart] shortcode
    Checkout: #998 - /checkout/ -  Contains the [woocommerce_checkout] shortcode
    My account: #999 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Maden Eco Child
    Version: 1.0.0
    Author URL: https://infoserve.com
    Child Theme: ✔
    Parent Theme Name: Astra
    Parent Theme Version: 4.8.7
    Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    WooCommerce Support: ✔
    
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    Overrides: –
    
    ### Admin ###
    
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    Disabled Features: product-data-views
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    Daily Cron: ✔ Next scheduled: 2024-12-05 08:42:58 +00:00
    Options: ✔
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    Onboarding: skipped
    
    ### Action Scheduler ###
    
    Complete: 110
    Oldest: 2024-11-03 19:54:43 +0000
    Newest: 2024-12-04 13:24:16 +0000
    
    Failed: 4
    Oldest: 2024-08-13 08:44:21 +0000
    Newest: 2024-12-04 11:17:46 +0000
    
    Pending: 7
    Oldest: 2024-12-04 22:54:30 +0000
    Newest: 2024-12-08 15:53:19 +0000
    
    
    ### Status report information ###
    
    Generated at: 2024-12-04 13:25:18 +00:00

    The page I need help with: [log in to see the link]

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