Gonna need more information (WP & plugin version, options set, IP addresses being blocked, site its affecting, etc.). Zero Spam doesn’t rely on or affect specific devices. Only checks by IP address.
Hi Ben,
WP Version: Version 5.5
WordPress Zero Spam: Version 4.9.13
Site: EvolutionVN (affecting my WP Forms)
I know this is an issue because it blocked my (test) mobile submission and worked once I turned off the plugin. For my customers as well. It had been working for months before this.
Settings
Cookie Expiration: 7 Days
Share Spam Detections: Enables
Blocked IPs: Display a 403 Forbidden Error
Spam Detections: Display a 403 Forbidden Error
Log Blocked IPs: Disabled
Log Span Detections: Disabled
Auto-Block IPs: Disabled
Permanently Auto-Block: 3
API Timeout: 5
Verify WPForms Submissions: Enabled
The current version is 4.10.0, so the first step would be to make sure you’re running the latest. Also, need the URL this is affecting to test. It’s likely there’s another plugin or theme conflict causing the issue. Also, make sure JS is enabled.
