• Resolved FunnelXpert

    (@yourexpireddomains)


    Hi,
    My browser crashed and I got the error message when I reopened it.
    My problem with this feature is the following:
    The IP address Jetpack flagged is not my IP, but my server’s IP address.
    I went to my JetPack settings –

    “Enabling brute force protection will prevent bots and hackers from attempting to log in to your website with common username and password combinations.
    Your current IP:”
    This also lists my server’s IP and not mine.

    I don’t understand. What should I do?

    Peter

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support lizkarkoski

    (@lizkarkoski)

    Hi Peter –

    Looking at your site in the debugging tool it passes all tests with no errors. For security reasons it’s a good idea to have brute force protection on the site. You should contact the server directly to see if they recorded the attack-behavior.

    Thread Starter FunnelXpert

    (@yourexpireddomains)

    Unfortunately this is still a problem.

    Today I got locked out from one of my sites.

    JetPack sent me an email to recover.

    I clicked on the recovery link, trying to log in and the answer was getting locked out by JetPack again.

    Catch 22.

    Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator

    Jetpack seems to be seeing everyone visiting your site as the same IP. Probably a mis-configured reverse proxy on the server, but we have a way around that.

    I made that change on our end, and it will take about 5 minutes to take effect. Please let us know how it is after that!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Flagged for potential security violations.’ is closed to new replies.