• Resolved FunnelXpert


    My browser crashed and I got the error message when I reopened it.
    My problem with this feature is the following:
    The IP address Jetpack flagged is not my IP, but my server’s IP address.
    I went to my JetPack settings –

    “Enabling brute force protection will prevent bots and hackers from attempting to log in to your website with common username and password combinations.
    Your current IP:”
    This also lists my server’s IP and not mine.

    I don’t understand. What should I do?


    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support lizkarkoski


    Hi Peter –

    Looking at your site in the debugging tool it passes all tests with no errors. For security reasons it’s a good idea to have brute force protection on the site. You should contact the server directly to see if they recorded the attack-behavior.

    Thread Starter FunnelXpert


    Unfortunately this is still a problem.

    Today I got locked out from one of my sites.

    JetPack sent me an email to recover.

    I clicked on the recovery link, trying to log in and the answer was getting locked out by JetPack again.

    Catch 22.

    Plugin Contributor James Huff


    Volunteer Moderator

    Jetpack seems to be seeing everyone visiting your site as the same IP. Probably a mis-configured reverse proxy on the server, but we have a way around that.

    I made that change on our end, and it will take about 5 minutes to take effect. Please let us know how it is after that!

Viewing 3 replies - 1 through 3 (of 3 total)
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