Support » Plugin: Zendesk Chat » Flagged as malware by AdWords

  • Hi.

    I am sorry I couldn’t find option where I can report problems with the Zendesk Chat plugin.
    Some of my clients are using Zendesk Chat and I have installed your plugin for WordPress. After few days we got a note from Google AdWords that the malware application or url is detected on the website and AdWords was disabled on the website.

    I have asked for explanation and they sent us message that the problem is with the url which is generated by Zendesk plug-in:

    http://www.x5wp.org/jquery.js

    We were using previous version of the plug-in, I believe 1.4.11. I have disabled the Zendesk Chat plugin and the url is now gone from all pages. We submitted website to Google for validation and hopefully AdWords will be active again during next 48 hours.

    Do you have o ther cases where people reported the same problems? Can it be sorted out in next version of the plug-in?

    Zendesk Chat is important to my clients and I cannot install and activate this plugin unless it will not cause any issues with AdWords.

    Thank you

Viewing 1 replies (of 1 total)
  • Plugin Author zendesk_official

    (@zendesk_official)

    Hi @-kele-,

    The plugin should only be attaching the Zendesk Chat widget snippet and any optional widget options as configured in the plugin configuration.

    This is so far the only report describing such an issue. Can you provide some more details where you are seeing this URL so we can take take a further look?

Viewing 1 replies (of 1 total)
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