Moderator
t-p
(@t-p)
Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.
If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.
If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.
If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.
Thankyou for your reply and help.
I will trickle through these and get back to you should I need more help.
Tom
Hi t-p
I’m at the stage with the FTP option.
In terms of the password for server access, is it your wordpress password i need to type in?
Thanks
Tom
Moderator
t-p
(@t-p)
Your password for server access is different than the password for access WP dashboard.
How do I access this please? It seems this is a bit above me at this stage.
Thanks
Your FTP username and password would have been provided when you signed up to the hosting site. If you cannot find it now you will need to contact their support to obtain the details.
Hi all
I’ve located my FTP credentials and it still won’t connect to server on FTP.
I don’t quite know what I’m doing wrong.
What port number do I use? Whats the Host?
I’m really getting annoyed with this now. It shouldn’t be happening. I don’t know why I create a new page and it gives the error when it hasn’t on all the previous pages I’ve created.
I then don’t know what to expect when I get in the FTP settings.
If someone has FTP experience that would be great.
The guys at GoDaddy were not helpful
Thanks
Tom
