Support » Plugin: Kadence WooCommerce Email Designer » “fixed width” for the items table is broken for MS Outllok

  • sergeserge

    (@sergeserge)


    Hi!

    After activating and configuring Kadence WooCommerce Email Designer the messages with order information are have “rubber” design. The “fixed width” is broken and messages are looking ugly.

    This issue is true for Mirosoft Outlook 2013 at PC.

    If I deactivate plugin, the email is looking ok with “fixed width”.

    Please help.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Ben Ritner – Kadence WP

    (@britner)

    Hey,
    Thanks for posting. Can you send me a screen shot of what you mean by rubber so I can get an idea of whats creating this issue for you?

    Thanks

    Ben

    sergeserge

    (@sergeserge)

    Hi Ben,

    I don’t know how to send printscreen directly to you or how to attach it here.

    My email is happy.serge(at)happyorganic.ru
    Let me know, please, how to email you. Thank you!

    Plugin Author Ben Ritner – Kadence WP

    (@britner)

    You can use an image sharing site like: https://postimages.org/

    Ben

    sergeserge

    (@sergeserge)

    Hi Ben,

    3 images

    images named accorrding used application – outlook, wordpress plugin config (chrome browser), gmail (chrome browser)

    Plugin Author Ben Ritner – Kadence WP

    (@britner)

    Thanks, seems like this is a known bug in outlook. I’m going to experiment with some suggested workarounds. Thanks for posting.

    Plugin Author Ben Ritner – Kadence WP

    (@britner)

    I’ve pushed out an update. This should resolve the issue. Please let me know if you still see a problem.

    Ben

    Hi Ben,

    Thank you for fixing the issue with Outlook in Kadence Email Designer.

    Two other issues are apeared.

    1. Container border is disappeared. The border is not visible in Outlook, Gmail, etc

    2. Not all html tags are processing properly in outlook. In particular – I inserted the following html tags in “Heading text” field. I need to insert invitation (clickable banner) in the message to evaluate our shop when order is complete. The pictures doesn’t showing in outlook.

    Evaluate our online-shop, please.<br>

    Thank you for your help,
    Serge

    1. The border issue should be resolved in version 1.0.9 which came out yesterday. Are you seeing it still in that version?

    2. The header text maybe sanitized by woocommerce. That text is controlled through woocommerce. This plugin doesn’t enable controlling it. Instead, it allows you to control it in the customizer as well as the woocommerce settings.

    If you add that into the body text does it work?

    Dear Ben

    border is back, thank you! )

    As for html in the header or in the body text works fine now. I’ve just fixed links.

    good luck,
    Serge

Viewing 9 replies - 1 through 9 (of 9 total)
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