Support » Plugin: WooCommerce » Fixed rounding errors, now can’t refund customers

  • Resolved egp3000


    I had some issues with wrong roundings of totals and taxes. Customers ordered two products for $24.90 each, and the total was $49,81 instead of $49.80. I changed the values in Woocommerce and now the totals are correct.

    However, when I have to refund some customers who ordered before the correction I can’t do that anymore. The new total has a 1 cent difference to the old total, obviously, and no refund is possible.

    What would be the best way to solve that? Is there a way to enter a manual refund sum? I dont want to change the rounding values everytime I have to make an old refund and change them back, once that is done.

    Thanks in advance!

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  • Plugin Support Joey


    Hi @egp3000,

    What payment gateway are you using? Depending on the payment provider, it’s possible they have restrictions on refund amounts, etc.

    Thank you,

    Plugin Support EtienneP


    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

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