Support » Theme: ColorMag » Fix your stuff (edited)

  • BrendanLo

    (@brendanlo)


    Recent versions of the theme and demo importer no longer work. I have been in contact with your support team and have identified a wp file I had to edit. I am updating to a 4 star due to the back and forth.

    I doubt it’s a host issue, because I have used the same exact server and tried two others. It only happened with certain theme demos & not others.

    Thank you to your team for listening. I love your theme looks, but it’s disappointing spending days for what should be a 5 minute task.

    • This topic was modified 1 year ago by  BrendanLo.
    • This topic was modified 1 year ago by  BrendanLo.
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  • Theme Author ThemeGrill

    (@themegrill)

    Hi Brendanlo,

    We are sorry for the inconvenience caused. If there is any issue regarding the import and we are able to replicate the issue, we will surely look into it for the fix. However, you should know that no theme and plugin are bullet proof and 100% error free. Depending on the different hosting environment conditions there might be issues. It is almost impossible to test on all those environmental. Providing a straight one star review just because our demo importer didn’t work in your hosting is a bit harsh. In fact, you could have contacted us directly with further details on how to replicate the issue and kind of environment you are on, so that our developers can see and replicate it. You seemed to have contacted us via site intercom but a day is not enough to replicate and fix the issue. You should have allowed us some time. If are a developer you should have understood that. Even after your reporting of the issue, if we continue to neglect the issue then your one star rating would have been justifiable.

    Anyway, regarding the issue, we still think this is something related to your host. Also, we haven’t yet been reported for such issue by other users. Few were been reported but that was all because of their hosting limitation, nothing we can do. If you can provide us further detail you can contact us from here https://themegrill.com/contact/
    Maybe a testing site access where we can replicate the issue would be great. We are open for the help.

    If you change your mind, then please consider updating the review.
    Thanks

    • This reply was modified 1 year ago by  ThemeGrill.
Viewing 1 replies (of 1 total)
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