Title: First Time user
Last modified: August 21, 2016

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# First Time user

 *  Resolved [Chester_Tan.carve](https://wordpress.org/support/users/chester_tancarve/)
 * (@chester_tancarve)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/first-time-user-1/)
 * Good Day,
    I’m a New User of Sendpress, I’m an admin assistant, just recently
   installed the standard version, but my client is willing to get the Pro, if the
   current problems are resolved.
 * the problams are the following
    – email delay, we sne a trial email, (not test)
   with content for the view and feel sample, it took nearly 20 minutes to send 
   to 4 emails – the unsubscribe button does not link to anything, it goes to an
   error page. – links don’t go to the page, also gives an error,
 * can anyone help me out with this, it would be greatly appreciated.
    Thank you
   and have a nice day
 * [https://wordpress.org/plugins/sendpress/](https://wordpress.org/plugins/sendpress/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [itdoug](https://wordpress.org/support/users/itdoug/)
 * (@itdoug)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/first-time-user-1/#post-4822883)
 * Could you tell me more about the email delay? Did you click send email now? It
   could be one of a few possibilities. The most likely is that your web host is
   just slow to deliver email. The other possibility is that you are on lower end
   hosting and your server does not have enough power to build the email messages.
 * I would like to gather some additional information about your site. Please click
   the following link for instructions on what info to provide support. You can 
   email it to me at doug at sendpress dot com.
 * [http://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/](http://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/)
 * Try this to fix the error messages, which I assume are 404 errors.
 * [https://sendpress.com/support/knowledgebase/emails-and-links-showing-404-page/](https://sendpress.com/support/knowledgebase/emails-and-links-showing-404-page/)
 *  Plugin Author [itdoug](https://wordpress.org/support/users/itdoug/)
 * (@itdoug)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/first-time-user-1/#post-4823054)
 * Hopefully those links resolved your issues I saw that you purchased sendpress
   pro and I have responded to you but have not heard back in the ticket. I think
   if we get you switched to Mandrill you should be good to go. Please respond in
   the sendpress ticket and I’ll help you out.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘First Time user’ is closed to new replies.

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## Tags

 * [errors](https://wordpress.org/support/topic-tag/errors/)
 * [new](https://wordpress.org/support/topic-tag/new/)

 * 2 replies
 * 2 participants
 * Last reply from: [itdoug](https://wordpress.org/support/users/itdoug/)
 * Last activity: [12 years, 3 months ago](https://wordpress.org/support/topic/first-time-user-1/#post-4823054)
 * Status: resolved