first somethings disabled, than white blank :(

  • Resolved chuck_aguilar

    (@chuck_aguilar)


    8 years, 9 months ago

    Hi everyone!

    I have a problem in all my pages and I can’t solve it. :/

    First, I got this problem (in each of my websites), I’ll write just 3.

    http://www.atenia.se/
    http://www.vikari.se/
    http://www.mittlakarhus.se/

    then I saw, that something was disabled, for example, “streams.php.disabled”

    I erased the “.disabled” in each files, and then this happens… :/

    http://www.carballosklinic.se/

    Yeah, nothing.

    I tried all, Debug = true, errors.php, plugins.hold, etc… and nothing :'(

    I was looking for something in wp-config, wp-settigs, load.php,etc… and all seems ok.

    So… I don’t have idea what happens.
    I don’t have a backup, ’cause the people that works in it, didn’t make a backup.

    I think that the db are all-right.

    So… someone has an idea? Somebody could help me?

    Many Thanks!!!!

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter chuck_aguilar

    (@chuck_aguilar)

    8 years, 9 months ago

    I have to say, that when I make a restore, with another website, where I had a backup, it works normally. So, if I could do a restore, it would works… But I don’t have a Backup :/

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    8 years, 9 months ago

    Do you have access to your site’s error logs? That will tell you more than a white page

    ricomester

    (@ricomester)

    8 years, 9 months ago

    I had this problem when one of my site got a virus, and the server automatically deleted files that were infected. Maybe it’s renamed by your provider, and after you renamed it again, they simply deleted it.

    try reuploding the file that mentioned, the streams.php and after it, if the site is online again install wordfence and run it, and hope it’ll find something.

    Thread Starter chuck_aguilar

    (@chuck_aguilar)

    8 years, 9 months ago

    Thanks! WOW You’re fast 😀

    @andrew Do you mean on the host?

    @ricomester I would try it now.

    Thanks Again!!!

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    8 years, 9 months ago

    Yes, your hosting providers will be able to point you in the direction of them. They should be providing you with an error log file, but they may not.

    Thread Starter chuck_aguilar

    (@chuck_aguilar)

    8 years, 9 months ago

    THANKSSSSS IT WORKS!!!!!! 😀

    @ricomester It works when I download, and the upload the file!!!!

    THANKs!!!!

    ricomester

    (@ricomester)

    8 years, 9 months ago

    You’re welcome!

    But probably there’s still a virus on your server, so install wordfence security. If the error comes back even with wordfence, you’ll have 2 options, one is that manually search for edited or added php files in your wordpress directory, or buy wordfence key and upgrade it to premium, and it’ll do magic.

    Thread Starter chuck_aguilar

    (@chuck_aguilar)

    8 years, 9 months ago

    Yes, I seeing Wordfence.

    But I have to activate it for each web site, no?

    ricomester

    (@ricomester)

    8 years, 9 months ago

    Yes you should, but if all your sites are on the same server than you can check the option “Scan files outside your WordPress installation”, but as I noticed it’s only works fine if you use premium.

    But first just activate it on all of your sites.

    Thread Starter chuck_aguilar

    (@chuck_aguilar)

    8 years, 9 months ago

    ok cool. 🙂

    Just another question… there’re a lot of “file appears to be malicious” but, there’re important files.

    What should I do??? Delete it????

    Many thanks for your help!!!

Viewing 10 replies - 1 through 10 (of 10 total)
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