Support » Plugin: Gravity Forms Klaviyo » First Name and Last Name are both required?

  • We are using your Gravity Form’s addon to map submissions/contacts to our Klaviyo account. However, the issue we noticed is that our form has a “Name” field (which can be used for first name, or first and last name). We don’t have separate “First name” and “Last name” fields.

    But your plugin requires us to map to Klaviyo’s First Name and Last Name fields. So we’re forced to map “Name” to both of those fields. Screenshot: https://i.imgur.com/3SSbEi2.png

    This causes our contacts to end up getting names like: Jamie Rumsey Jamie Rumsey

    Is it possible to fix this? Would you be able to update the plugin to not require a “Last name” field to be mapped? Or at least to let us leave it blank?

    In particular, it’s an issue, since when a contact gets an email from our Klaviyo flow, it likely shows their name as doubled (e.g., “Jamie Rumsey Jamie Rumsey”) in the “To” field of the email headers.

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Viewing 7 replies - 1 through 7 (of 7 total)
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