I signed up for a Blue Host reseller account after reading they were good at WordPress hosting. My account was quickly established and I was ready to go.
I set up the first account, for a new customer of mine, and as soon as I installed WordPress the problems began.
The installation failed and I was unable to access the site or the admin console. I contacted tech support and explained the situation twice, only to be told to submit a support ticket, which I did at 7:33am MST yesterday. It is now 9am the following day and my ticket is still open and does not appear to even be assigned to anyone to investigate.
Unfortunately I’ve lost the client I had worked so hard to get, and my issue still remains unresolved. I cancelled my reseller account this morning and no one even bothered to ask why I was canceling and why I was asking for a refund. it was a very mechanical procedure, implemented by a company that obviously had no concern regarding customer service or technical support.
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