first backup took weeks

  • digitalnow

    (@digitalnow)


    3 years ago

    hi team,

    we initiated backups for 23 sites. 22 of them took max 2 days for the inital backup. one is now 20 days on the way and it shows about 70 %. whats going on here? its not a really big or heavy site.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WPTimeCapsule

    (@wptimecapsule)

    3 years ago

    Hi,

    Thank you for reaching out to us here. We checked your site from our backend, and it looks like the dropbox upload for the site is extremely slow, which is very unusual.

    Kindly check whether you have enough storage space on your Dropbox account?
    If you have installed any other backup plugins, make sure that you have excluded their backup files on the WPTC backups.

    Please contact us at help at wptimecapsule dot com if you got any questions or concerns further. One of our technical support guys will assist you immediately.

    Have a good day ahead 🙂

    Cheers!

    Thread Starter digitalnow

    (@digitalnow)

    3 years ago

    hi team,

    we have more than enough space and a lightning fast internet connection???
    any ideas how to solve? and we have no other backup-plugins

    • This reply was modified 3 years ago by digitalnow.
    Plugin Author WPTimeCapsule

    (@wptimecapsule)

    3 years ago

    Hi,

    Thanks for your reply. Could you please help us investigate this matter further by sharing the report from WP Time Capsule > Activity Log > Click Send report to the plugin developer?

    I’ll have a developer review the report log and provide you with more details on this issue.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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