Support » Plugin: WooCommerce » First and last name being swapped around

  • Resolved kyarauk

    (@kyarauk)


    I have started to see a weird bug which I have been unable to replicate.

    Some orders are coming through with the first and last name swapped around, I have done some digging in my analytics and the only thing in common these have is that they all seem to have the same browser (Safari (in-app)) – assuming this is when the user clicks on my Facebook ad and is then brought to the website via the in-app browser.

    Could you share any thoughts?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Joey – a11n

    (@jricketts4)

    Hi @kyarauk – this isn’t an issue I’ve seen recently, very odd! Can you send me a copy of your site’s system status report? You can find that at: WP Dashboard > WooCommerce > Status > ‘Get system report’

    Thread Starter kyarauk

    (@kyarauk)

    Sure thing @jricketts4, see below

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://demsocks.co.uk
    Site address (URL): https://demsocks.co.uk
    WC Version: 5.8.0
    REST API Version: ✔ 5.8.0
    WC Blocks Version: ✔ 5.9.1
    Action Scheduler Version: ✔ 3.3.0
    WC Admin Version: ✔ 2.7.2
    Log Directory Writable: ✔
    WP Version: 5.8.1
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.25
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.66.0
    OpenSSL/1.1.1l-fips
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.32-35-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.8.0
    WC Database Prefix: wp_
    Total Database Size: 39.68MB
    Database Data Size: 29.75MB
    Database Index Size: 9.93MB
    wp_woocommerce_sessions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.17MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 2.52MB + Index: 0.92MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 0.27MB + Index: 0.20MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 1.52MB + Index: 0.56MB + Engine InnoDB
    wp_ac_abandoned_cart_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ac_email_templates_lite: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_ac_guest_abandoned_cart_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ac_sent_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cf_forms: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    wp_cf_form_entries: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_cf_form_entry_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_cf_form_entry_values: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_cf_pro_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cf_queue_failures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cf_queue_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 1.52MB + Index: 0.50MB + Engine InnoDB
    wp_et_bloom_stats: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    wp_et_divi_ab_testing_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_loginizer_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_mailchimp_carts: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_options: Data: 2.52MB + Index: 0.41MB + Engine InnoDB
    wp_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_postmeta: Data: 6.52MB + Index: 4.03MB + Engine InnoDB
    wp_posts: Data: 2.52MB + Index: 0.25MB + Engine InnoDB
    wp_post_views: Data: 0.52MB + Index: 0.69MB + Engine InnoDB
    wp_Product_stock_alert: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_tinvwl_analytics: Data: 0.16MB + Index: 0.08MB + Engine InnoDB
    wp_tinvwl_items: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    wp_tinvwl_lists: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_usermeta: Data: 0.22MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.17MB + Index: 0.19MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.09MB + Index: 0.08MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfblocks7: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wp_wfconfig: Data: 0.50MB + Index: 0.00MB + Engine InnoDB
    wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilemods: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
    wp_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfknownfilelist: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wflogins: Data: 0.39MB + Index: 0.11MB + Engine InnoDB
    wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfnotifications: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfstatus: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
    wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wml_entries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpml_mails: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
    wp_yith_wcaf_affiliates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yith_wcaf_clicks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yith_wcaf_commissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yith_wcaf_commission_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yith_wcaf_payments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yith_wcaf_payment_commission: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yith_wcaf_payment_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yith_ywpar_points_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yoast_indexable: Data: 0.34MB + Index: 0.17MB + Engine InnoDB
    wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_links: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_meta: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    aoc_popup: 2
    attachment: 267
    cookielawinfo: 4
    custom_css: 1
    et_pb_layout: 55
    nav_menu_item: 54
    oembed_cache: 1
    page: 30
    post: 10
    product: 68
    product_variation: 71
    revision: 134
    shop_coupon: 13
    shop_order: 669
    shop_order_refund: 15
    sp_wps_shortcodes: 1
    wafs: 1
    woo_discount: 1
    woo_discount_cart: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (26) ###
    
    Async JavaScript: by Frank Goossens (futtta) – 2.21.08.31
    Bloom: by Elegant Themes – 1.3.12
    GDPR Cookie Consent: by WebToffee – 2.0.6
    Dispatch Countdown: by Andy Mardell – 1.0.7
    GAinWP Google Analytics Integration for WordPress: by IntelligenceWP – 5.4.6
    WP Armour - Honeypot Anti Spam: by Dnesscarkey – 1.8.4
    Loginizer: by Softaculous – 1.6.7
    Mailchimp for WooCommerce: by Mailchimp – 2.5.3
    Popup Anything - A Marketing Popup: by WP OnlineSupport
    Essential Plugin – 2.0.6
    
    Post Views Counter: by Digital Factory – 1.3.7
    Product Stock Alert WooCommerce: by Dhrubok Infotech – 1.0.0
    PW WooCommerce Gift Cards: by Pimwick
    LLC – 1.191
    
    SiteGround Optimizer: by SiteGround – 5.8.2
    TI WooCommerce Wishlist: by TemplateInvaders – 1.28.4
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.62
    
    Abandoned Basket Lite for WooCommerce: by Tyche Softwares – 5.10.0
    WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
    WooCommerce Stripe Gateway: by WooCommerce – 5.5.0
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.3
    WooCommerce Price Based on Country (Basic): by Oscar Gare – 2.0.26
    WooCommerce: by Automattic – 5.8.0
    Wordfence Security: by Wordfence – 7.5.5
    Yoast SEO: by Team Yoast – 17.4
    WP Mail SMTP: by WPForms – 3.1.0
    Yotpo Social Reviews for Woocommerce: by Yotpo – 1.1.8
    
    ### Inactive Plugins (0) ###
    
    ### Must Use Plugins (1) ###
    
    ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes –
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    pw gift card (pw-gift-card)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #214566 - /shop/
    Basket: #214567 - /basket/
    Checkout: #214568 - /checkout/
    My account: #214569 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Dem Socks
    Version: 1.0
    Author URL: https://demsocks.co.uk
    Child Theme: ✔
    Parent Theme Name: Divi
    Parent Theme Version: 4.9.10
    Parent Theme Author URL: http://www.elegantthemes.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: dem-socks/woocommerce/checkout/form-billing.php
    dem-socks/woocommerce/checkout/form-login.php
    dem-socks/woocommerce/emails/admin-new-order.php
    dem-socks/woocommerce/emails/customer-on-hold-order.php
    dem-socks/woocommerce/emails/customer-refunded-order.php
    dem-socks/woocommerce/emails/email-addresses.php
    dem-socks/woocommerce/myaccount/form-edit-address.php
    dem-socks/woocommerce/myaccount/form-login.php
    dem-socks/woocommerce/myaccount/form-lost-password.php
    dem-socks/woocommerce/myaccount/my-address.php
    dem-socks/woocommerce/order/order-details-customer.php
    
    ### Geolocation debug info ###
    
    Default customer location: geolocation
    MaxMind GeoIP database: ✔
    MaxMind GeoIP license: ✔
    MM_COUNTRY_CODE: ❌
    GEOIP_COUNTRY_CODE: ❌
    HTTP_CF_IPCOUNTRY: ❌
    HTTP_X_COUNTRY_CODE: ❌
    HTTP_X_REAL_IP: 80.0.98.124
    HTTP_X_FORWARDED_FOR: ❌
    REMOTE_ADDR: 80.0.98.124
    Real external IP: 80.0.98.124
    WCPBC_USE_REMOTE_ADDR: –
    Geolocation Test: ✔
    
    ### PBC Settings ###
    
    Version: 2.0.26
    Base location: GB
    Base currency: GBP
    Price Based On: billing
    Shipping: ✔
    Test mode: –
    Test country: –
    Load products price in background: –
    Prices entered with tax: –
    Calculate tax based on: shipping
    Display prices in the shop: excl
    
    ### Zone Pricing US ###
    
    zone_id: us
    name: US
    countries: US | UM | VI
    currency: USD
    exchange_rate: 1.32
    auto_exchange_rate: no
    disable_tax_adjustment: no
    
    ### Zone Pricing EURO ###
    
    zone_id: euro
    name: EURO
    countries: AT | BE | CY | EE | FI | FR | DE | GR | IE | IT | LV | LT | LU | MT | MC | NL | PT | SM | SK | SI | ES | VA
    currency: EUR
    exchange_rate: 1.19
    auto_exchange_rate: no
    disable_tax_adjustment: no
    
    ### TI WooCommerce Wishlist Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 595
    Oldest: 2021-10-29 18:44:16 +0100
    Newest: 2021-11-02 16:13:56 +0000
    
    Pending: 1
    Oldest: 2021-11-02 16:28:56 +0000
    Newest: 2021-11-02 16:28:56 +0000
    
    ### Status report information ###
    
    Generated at: 2021-11-02 16:26:55 +00:00
    

    Hello @kyarauk

    Thank you for sharing the site’s System Status Report with us. I have reviewed that but I’m not certain it’s entirely a WooCommerce issue. If you can replicate this issue consistently I recommend performing a thorough conflict test. This will show if the theme or another active plugin is causing interference:

    https://woocommerce.com/document/how-to-test-for-conflicts/

    If you cannot replicate this then the conflict test won’t be any help. You should also look for any PHP Logs as they may show the way that information looks when it is sent to your site. More on that can be found in our documentation as well:

    https://woocommerce.com/document/how-to-test-for-conflicts

    I hope this helps! If you have any further questions please feel free to reply and I or another Happiness Engineer will get back to you.

    Hi @kyarauk

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘First and last name being swapped around’ is closed to new replies.